Operations Supervisor at Chubb in Hartford, Connecticut

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The Westchester Operations unit processes premium registration and issuance, and other transaction activities directly in support of Chubb Westchester Insurance.  The Westchester Operations Supervisor for Financial Lines is responsible for the management and oversight of the Processing Underwriting Associates (UA) ensuring a good quality product is processed in a timely fashion.  Position to be in Simsbury, CT.

Responsibilities/Job Duties:

• Manages team members’ work activities on a day-to-day basis including the management and assignment of work inventory.  Prioritizes and ensures the accuracy of work being performed, answer questions and resolves problems, and provides overall support to the UA staff. Ensures accurate and timely product delivery. Operates within the Operations department established workflows, guidelines, and procedures.


• Provides direction and support to improve technical skills, business acumen, and competencies of employees to drive business results. Regularly communicates business priorities, employee/unit results, Centralized Processing initiatives, and pertinent information via meetings, employee discussions, and email.


• Proactively identifies and addresses performance deficiencies and applies the appropriate resolution. Ensure employees understand performance expectations through on-going performance coaching and timely completion of goals/performance reviews/development plans. Retain and develop top performers.


• Analyzes workflows, procedures, and systems for continuous process improvement. Identifies and resolves process deficiencies and quality control issues across the team. Develops new methods and/or approaches to achieving business objectives.


• Interacts with Home Office operations, Westchester Operation Managers/Supervisors, and Underwriting Centers to help resolve problems and manage service level agreements (SLAs) pertaining to average handling time (AHT), production, utilization, and quality.


• Balances demands with team skills and work capacity; reacts quickly to and manages changing competing priorities.


• Assists in the planning and implementation of special projects and performs other duties and tasks to meet company objectives within established time frames.

• Bachelor’s degree or significant relevant work experience


• Prior supervisory experience in a processing environment


• Strong leadership and customer service orientation


• Demonstrated sound creative analytical and problem-solving skills


• Strong interpersonal, verbal, and written communication skills.


• Insurance experience is a plus


• Proficient in general computer skills as well as Microsoft products.