Hotel Operations Supervisor (FT) (Horseshoe Tunica) at Caesars Entertainment in Robinsonville, Mississippi

Job Description:

Serves as a leader for employees while fostering team work, employee morale, motivation and open communication. Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. Provides direction and support for all staff members to achieve departmental goals and objectives. Facilitates the flow of information throughout the property.

ESSENTIAL JOB FUNCTIONS:

• Ensures a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.
• Maintains knowledge of hotel, community and special events to accurately provide guests with needed information.
• Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed.
• Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the "premier" concept.
• Ensures that all staff behavior and appearance are in compliance with established policies.
• Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.
• Inspects guest rooms to ensure the highest cleaning standards are met.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Maintains cleanliness standards and procedures for Housekeeping employees.
• Inspects and evaluates the physical condition of guest rooms and public areas.
• Submits to management recommendations for maintenance-related issues.
• Responds to guests' questions and concerns in a professional manner.
• Inventories supplies and equipment and checks on the working condition of housekeeping equipment.
• Directs/Assigns the work of employees.
• Coaches employees on work-related issues, to include disciplinary action.
• Write performance evaluations for each employee.
• Other responsibilities as assigned or required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School degree or equivalent (GED) required
• Two years' experience in the hospitality industry, in a supervisory capacity.
• Excellent customer service and public relations skills required.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.
• Strong communication, organizational, and supervisory skills required.
• Computer skills: Microsoft Office (Word, Excel, Outlook), LMS
• Ability to work a rotating shift with fluctuating days off is required.
• Ability to communicate effectively, both verbally and in writing, in English.
• Must be at least 21 yrs of age.

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver to all areas of the Casino.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must be able to stand for the majority of assigned shift.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Serves as a leader for employees while fostering team work, employee morale, motivation and open communication. Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. Provides direction and support for all staff members to achieve departmental goals and objectives.Facilitates the flow of information throughout the property.