FIELD SERVICE TECHNICIAN at L.B. Foster Company in Knoxville, Tennessee

Job Description:

Who We Are… 

L.B. Foster and our subsidiaries provide products and services for the rail industry, and solutions to support critical infrastructure projects. Our innovative engineering and product development solutions inspire the safety, reliability, and performance of our customer’s challenging requirements. The Company maintains locations in North America, Europe, and Asia. 

We have a long history of providing a safe workplace for our employees, striving to be good stewards of the environment, and establishing strong and respectful relationships with our customers and communities.  These values have stood the test of time and have contributed to the rich history of our company for more than a century. 

Job Summary:

The Field Service Technician is responsible for providing field service support for LB Foster Friction Management customers in the Regional Railroad, Short Line Railroad, Industrial Railroad, & Railroad Contractor market.

Essential Functions:

Installation, maintenance, troubleshooting / repair and customer training support for railroads & railroad contractors provided for all LB Foster friction management.

Liaison with external customers and internal company departments for product development and relationship-building initiatives.

Ability to work outdoors on railway tracks under a variety of weather conditions.

Comfortable operating truck mounted crane & hi-rail gear

Responsible for managing personal travel expense account, individual or company-supplied mechanics tools, company-issued credit cards where applicable.

Experience, Education, & License Requirements:

High school graduate or equivalent.

Have the ability to obtain E-Railsafe, Roadway Worker Protection (RWP), & TWIC certifications for applicable client railways, plus other customer-based training as may be required to access work sites.

Mechanical aptitude

Skills & Abilities:

Strong communication (verbal and computer) and time management skills.

Experience with Microsoft Office Software (Word, Excel, etc.)

A high degree of reliability, professionalism, and the ability to work independently with minimal supervision are critical attributes for this position.

Strong ability to build, nurture, & grow customer relationships.

Sound writing skills for work report submissions.

Ability and willingness to follow all applicable safety and operating rules for client railways in a professional and conscientious manner.

Must wear Personnel Protective Equipment PPE (Hard Hat, Safety glasses, Gloves and Hearing protection as required).

Maybe required to act as Watchman / lookout and shall devote full attention to detecting the approach of trains and communicating a warning thereof to other personnel.

While performing the duties of this job, the employee is occasionally required to stand, sit, walk, use hands and finger to handle or feel objects, tools, or controls, reach with hands and arms, climb, balance, stoop, kneel or crouch, for prolonged periods of time.

Will be required to operate impact equipment, power tools, hand tools under heavy loads, and manual earth moving tools as required for trenching of ditches to bury hoses and electrical cables.

Extensive travel to work sites throughout North America is required on a weekly basis. However, candidate will be focused in the Southeastern USA

Overtime hours may be necessary as workloads dictate. This may include weekdays, weekends and/or holidays.

The employee may occasionally be required to lift and /or move up to 100lbs and be subjected to occasional moderate to intense physical exertion while performing required duties on uneven and rocky surfaces.

Competencies:

Team work

Critical Thinking

Drive for Results

Communication

Adaptability

Accountability

Time Management

Customer Focus

Integrity & Trust

Problem Solving

Detail Oriented

In return, we offer an opportunity to build a solid career with competitive compensation and a very attractive benefits package, including health care coverage on the first of the month after hire and a market-leading 401(k) program.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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