Customer Support Account Manager at Cook Medical Inc in Bloomington, Indiana

Job Description:

Customer Support Account Manager

Posting Date 1 month ago (8/15/2022 11:38 PM)

Requisition ID 2022-11314 Job Location(s) Bloomington IN United States Travel 10-20% Position Type Full Time Company Cook Medical LLC Category Customer Svc/Support/Tenders

Overview

The Customer Support Account Manager at Cook Medical will be the liaison between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience.

Responsibilities

• Central point of contact for strategic interactions with the customer
• Provide analysis of possible operational efficiencies (i.e. order rejections, order frequency and patterns, freight analysis, GS1 standards, etc.)
• Operate as the lead internal point of contact for any and all matters specific to customers for non-clinical inquiries
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with target accounts, corporate stakeholders, and Divisions
• Provide canned and customized reporting for customer and internal functions
• Assist with high severity requests or issue escalations as needed
• Develop and implement strategies to enhance customer experiences by learning their account needs and how best to fulfill those needs
• Identify and pursue new business opportunities
• Work closely with project teams to pilot and implement solutions to target customers
• Must attend meetings with the customer to foster the account relationship and bring feedback to the department
• Implement and run continuous improvement projects relative to assigned accounts
• Provide support and lead designated team pod for targeted customers as required

Qualifications

• Bachelor's degree or experience of such kind and amount as to provide a comparable background
• 3 years proven work experience as an Account Manager, Key Account Manager, or other relevant experience
• Demonstrative ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Working knowledge of continuous improvement and project management preferred
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)

• Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Physical Requirements:

• Must be able and willing to travel domestically and handle after hours calls
• Works under general office environmental conditions
• Sitting for extended periods, utilizes close visual acuity for working with computers, etc.

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"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.