Crisis Response Intelligence Analyst at Pinkerton Consulting & Investigations, Inc. in Palo Alto, California

Job Description:

The Crisis Response Intelligence Analyst, assigned to a specific client, is responsible for triage and quality assurance for Social Good programs. The Analyst will primarily operate the Crisis Response product which allows users to mark themselves safe in a disaster.This role is required to proactively monitor global events, gather and disseminate information, assess the incident based on Standard Operating Procedures, and set up and monitor all Crisis Response systems. The Analyst will be required to creatively operate in uncharted areas of operations. special projects and other duties may be assigned, as needed.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Monitor open source platforms and analyze global events including its impact to assets.
3. Monitor for threats against user's open source tools.
4. Conduct damage assessments on natural and human-made disasters.
5. Send communication to cross-functional partners and complete safety check activations.
6. Create operational briefs for leadership, as requested.
7. Develop forecast reports on global threats, as requested.
8. Investigate potential malicious activity or miscommunication on crisis response user pages;
   
   
   • Initiate appropriate actions, as necessary.
9. All other duties, as assigned.

Education, Experience, and Certifications:

Master's degree in political science, international relations, philosophy, or other related studies, preferably accompanied by specific regional expertise (travel, education, language skills) with two or more years of experience with customer service background in a fast-paced environment. An equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company will be considered. This position may be a good fit for meteorologists and geologists. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Customer service experience within a fast-paced environment.
• Open source research experience.
• Strong statistical and geospatial analysis experience.
• Background in disaster response experience such as with the Red Cross, FEMA, humanitarian aid, preferred.
• Travel, educational, and language experience abroad, preferred.
• Critical thinking and problem resolution skills.
• Knowledge of viewing graphic images/videos.
• Effective time management skills.
• Able to write clear and concise reports.
• Serve as an effective team player.
• Able to remain calm and professional within a fast-paced/high-stress situation.
• Excellent written and verbal communication.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to carry out responsibilities with little or no supervision.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Shift work including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

Apply Now