Travel Trainer at Medical Transportation Management in Hilo, Hawaii

Job Description:

What Will Your Job Look Like?

The Mobility Assessment Evaluator (MAE)/Travel Trainer is responsible for conducting interviews, physical functional assessments and cognitive assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE)/Travel Trainer will also be available to provide backup for intensive, one-to-one individualized training to individuals with disabilities and older adults with the goal of independent travel on public transportation. The Mobility Assessment Evaluator (MAE)/Travel Trainer is responsible for all paperwork and documentation associated with the position. 

This position is contingent upon contract award.

What You’ll Do:

• Conduct in-person interviews to assess mobility capabilities




• Review any supplemental information provided




• Determine what functional assessments the applicant will be required to undergo




• Review interview results and application paperwork



• 
  

  Conduct functional assessment with applicants that may include:

  
  
  
  

  • Physical Functional Assessment using an outdoor course

  
  

  • Physical Functional Assessment using an indoor course

  
  

  • FACTS test

  
  

  • MMSE

  
  

  • Tinetti Balance test

  
  
  
  



• Based on application, interview, functional assessment, and any supplemental information, make final determination regarding eligibility




• Input all information into MTM Access and Trapeze software as appropriate




• Conduct phone pre-screening calls




• Complete in-person intake and assessment




• Develop a personalized plan of instruction for participants based on their ability level and the goals of the individual




• Provide one-on-one, individualized field training




• Provide general route demonstration



• 
  

  Field training includes but is not limited to:

  
  
  
  

  • Trip planning

  
  

  • Schedule trainings at the time and location of the specific routes requested

  
  

  • Instruct individuals on the importance of safety in independent travel, transit skills, self advocacy, and how to handle emergency situations

  
  

  • Instruct individuals on how to travel routes including navigation and way-finding strategies to use, including when lost or confused while traveling

  
  

  • Create tools to help individual learn skills

  
  

  • Establish collaborative relationships with other professionals

  
  
  
  



• Conduct follow-up sessions with individuals after training




• Complete all reports and paperwork including but not limited to initial intake interview, goal setting and plan, progressive evaluation, assessment report, follow-up reports, closing report and satisfaction survey




• Build rapport and communicate with family and natural support network of the individual




• Submit accurate required reports on time




• Maintain a positive attitude when interacting with participants and their caregivers




• Provide high quality customer service




• Must conform to MTM’s HIPAA standards




• Other duties as assigned

What You’ll need:

• Bachelor’s Degree in social services, rehabilitation, ancillary health care profession, Orientation and Mobility Instruction or a related field




• Minimum of three years of professional experience working with individuals with disabilities




• Familiarity with ADA regulations and sensitivity to issues relating to people with disabilities and older adults required




• Experience conducting information-gathering interviews or assessments




• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with older adults and people with a wide range of disabilities




• Ability to interact effectively with individuals with varying levels of intellectual and cognitive functioning




• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols

Even better if you have...

• Travel training experience preferred




• Additional language skills are preferred




• Ability to clearly communicate their findings and observations in written and verbal form on the required database reports and notes, as well as in certification letters




• Familiarity with the local public transportation system




• Demonstrated computer skills, proficient with Microsoft Office Suite and ability to learn additional programs




• Excellent organizational and multi-tasking skills




• Ability to work flexible hours and adapt to a rapidly changing environment




• Ability to handle confidential information in a professional manner

What’s in it for you:

• Health and Life Insurance Plans




• Dental and Vision Plans




• 401(k) with a company match




• Paid Time Off and Holiday Pay




• Maternity/Paternity Leave




• Tuition Reimbursement




• Leadership Mentoring Opportunities

Annual Salary Rate: $70K

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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Salary: