Implementation Specialist at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking an Implementation Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB Summary 

The Implementation Specialist is responsible for developing and managing client implementation project plans for new and existing implementations. Coordinate with internal and external partners to ensure appropriate timeframes, for both standard and expedited implementations, are established and key timelines are met throughout the implementation process.

Responsibilities 

• Single source of contact for clients, Account Executives, brokers and external partners during the implementation and enrollment process


• Partner with Enrollment Services to ensure quality, timely enrollments


• Manage the internal Implementation process including execution of the expedited Selerix case build and the associated enrollment data


• Demonstrate a solid knowledge of group/voluntary benefits products, services including administration and billing and technology platforms


• Display an understanding of interdependencies/relationships with other internal partners


• Conduct product and technology platform enrollment trainings for key agencies, brokers and benefit counselors


• Establish and build cohesive partnerships with internal and external customers


• Deliver exceptional and timely customer service when addressing implementation questions and resolving issues


• Manage and steward implementation issues toward resolution in a timely and efficient manner


• Responsible for service delivery up and thru first bill payment and reconciliation

COMPETENCIES

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  Relationship-Builder – Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.


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  Problem Solving – Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.


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  Continuous Learning – Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.


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  Initiative – Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.


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  Adaptability – Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.


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  Results Orientation – Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.


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  Values Orientation – Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.”


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  Detail Oriented – Has exceptional attention to detail and focus on accurate and timely delivery.


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  Creativity – Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren’t successful.

Skills

• Demonstrated analytical skills and knowledge base to consult with customers on insurance products


• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs


• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight


• Ability to prioritize and manage customer expectations accordingly

Education and Experience 

• 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute


• Minimum of one to two years of insurance industry knowledge and experience in implementation, account management or project management is required. 


• Voluntary/Worksite marketplace experience preferred


• Minimum of one to two years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred


• Excellent verbal and written communication, interpersonal and customer service skills

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

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