Posted in General Business 30+ days ago.
Type: Full-Time
Type of Requisition:
RegularClearance Level Must Currently Possess:
SecretClearance Level Must Be Able to Obtain:
SecretSuitability:
No Suitability RequiredPublic Trust/Other Required:
Job Family:
Systems AnalysisJob Description:
THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK
GDIT has an opening for a Problem Manager position supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.
The Problem Manager owns the Problem Management process.
The Problem Manager is responsible for reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents through analysis, managing workarounds, and known errors.
Problem Manager identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to resolution. A key part of the role is managing a known errors until permanent solutions are identified and implemented. Utilize the Information Technology Service Management (ITSM) tool (currently BMC Remedy and moving to ServiceNow) dashboards and queues to execute ITIL best practices that ensure adherence to company and customer quality standards and associated IT SLAs requirements for request, incident, problem, and change management activities.
REQUIRED: 8+ years of IT related experience, ITILv4 Foundations (or obtainable within 90 days).
EDUCATION REQUIRED: BA/BS or equivalent.
CLEARANCE: Secret Security Clearance required (prefer TS/SCI).
POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK WEEKLY
#GECOS
Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
HybridWork Location:
USA VA Falls ChurchAdditional Work Locations:
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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