Audio Visual Support Technician (Conference Center Support) at General Dynamics Information Technology in Springfield, Virginia

Posted in General Business 5 days ago.

Type: Full-Time





Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a TS/SCI level cleared Audio Visual Support Technician joining to support our Intelligence customer.

Job Description:

The Conference Center Audio Visual Support Technician provides support to the contract.  This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.

Primary Responsibilities:


  • Serve as Conference Center Liaison for all events involving IT equipment and/or requiring support.
    • Facilitate meetings and engage regularly with customers to:

      • coordinate and plan emerging customer requirements for conference center events

      • address IT related questions or concerns

      • provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces




  • Provide live event support

    • Video Conference Scheduling

    • Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices

    • Operate and manage equipment for presentations, sound, lighting and audio/video conferencing

    • Creating & managing user accounts

    • Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment

    • Escalate IT issues to Tier 3 when needed



  • Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:

    • Manage hardware in all stages including unpacking and setup of end user devices

    • Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract

    • Install application software on end user device workstations via scripted install packages

    • Inventory management of UDS deployed software and end user devices

    • Provide user education and training in basic hardware and software functions

    • Create and maintain documentation and SOPs to train new employees

    • Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands

    • Identify and execute process improvements and other enhancements that improve operational efficiency.



Basic Qualifications:


  • TS/SCI Clearance w/ ability to obtain CI Poly

  • Knowledge in one or more of the following areas:

    • Workstations (thin and thick clients)

    • Monitors

    • KVMs

    • Print, Fax and Scan Support Services

    • Audio Visual Services

    • Voice and VTC Support Services

    • Desktop Image Management

    • Virtual Desktop Infrastructure (VDI) Support Services

    • Home Directory and Profile Support Services

    • E-mail Support Services

    • Software Support Services

    • Domain Name Services (DNS)

    • Dynamic Host Configuration Protocol (DHCP)

    • Patch Management (Windows)



  • Excellent troubleshooting capabilities and strong communication skills.

  • Strong work ethic and attention to detail

  • Strong organizational skills

  • Strong writing skills (document creation and management)

  • Strong time management skills and ability to work flexible schedules to meet job requirements

  • Ability to work independently on projects and/or tasks

  • Ability to regularly stand and walk between buildings on a large campus

  • Ability to move and lift computers, printers, monitors, and other hardware

  • Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM

  • Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)

  • Team player and willing to both share knowledge and learn from others to ensure team's success

  • Enthusiasm and ability to adapt to new and changing technologies

  • A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification


Education & Experience:

  • Requires Bachelor's Degree or an equivalent combination of years of experience and education and 5+ years of prior relevant experience.

#Rover

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





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