Position Summary:Leads, plans, organizes, and coordinates the daily operations of the program by performing the following functions directly or through delegation to appropriate team members.Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.
Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.
Assigns and coordinates work projects.
Supervises social work staff.
Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.
Organizes and follows up on outreach to community.
Represents the organization at community meetings, committees, and inter-agency councils.
Performs client intake duties by phone or walk-in. Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.
Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population.
Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.
Prepares statistical and other reports, as required.
Manages program budget.
Manages completion of reports to funding sources.
Manages NY Times Neediest Program for Selfhelp.
Participate in staff meetings and in-service trainings.
Performs other related duties as assigned or requested.
Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.
Job Competencies & Minimum Qualifications
Master's degree in Social Work (MSW). SIFI certified. At least two years of case management services to elders living in the community
NYS license and registration to practice as a Licensed or Certified Social Worker in New York State
Supervises the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Excellent verbal and written skills
Excellent customer service skills
Able to multi-task and work independently with a great attention to detail