The Technical Manager/Quality Engineer is accountable for a defined range or groups of Miele products for the United States market. Working with the service network and factories they will initiate/support investigations and/or analysis of service observations, data and customer feedbacks to identify areas for process and product enhancements. Document and analyze reoccurring machine failures and make recommendations as to corrective actions and/or repairs procedures. Provide local technical support for Contact Center, Service Network and Service Support Staff.
Support the Head of Technical Management in local technical norms and guidelines and support local product approbation into the market
Implement and provide Miele Service Applications, tools, equipment, and instruments
Coordinate local technical documentation (e.g. Bulletin Board-Info, Call Assistance, Translation)
Ensure that factory-issued fault memos are implemented and tracked
Coordinate implementation of new products or product technologies within the installation and service network
Proofread technical documents previously translated from Germany
Mentor field service and phone technicians through on the job training and ride-along
Participate in the details of new product development
Specialist role for Networked appliances (assigned products)
Bachelor's degree in engineering or engineering technology, Technical/Electrical education, or equivalent education
Minimum 5+ year experience with a service or manufacturing company in consumer household goods. Home Appliances preferred.
Demonstrated competency in persuasive communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels to obtain critical project decisions
Analytical thinking and problem solving. Experience with Six Sigma, Kaizen or other quality processes a plus
Ability to organize and prioritize tasks
Project management skills
Proficiency in MS Office
Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently
German language is an asset
Position is based in a Miele office and requires the Technical Manager to work out of a Miele office 2-3 days a week
Generally, work around equipment and machinery
May have exposure to dust, gas, fumes or chemicals
Travel, at approximately 20%, is often necessary in this role and will be a requirement of the position with occasional travel to other Miele business locations including Germany and Canada
Ability to work within an office environment
Ability to lift and transport parts and products weighing up to 30 lbs.
Why you might like working here:
You love autonomy and the accountability for results
You like working for a family run company, market leader in the premium domestic appliance.
You like working for a company that believes in the aspiration to do it forever better and to be forever better
A competitive compensation package
100% covered Life and long-term disability insurance
Wellness discounts on medical premiums
401k with company match
Generous Employee Purchase program
Wellness and volunteer Programs
Engaging Employee Activities
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V