The Technical Trainer is responsible for training Miele employees, dealers and independent service companies in the installation, operation and repair of Miele manufactured appliances, for creating training resources aligned with organizational needs - LMS courses, digital content, how to guides, etc., to assist in technical project and to collaborate with the various departments within the Professional Business Unit to assist with specific technical resolutions.
Delivers excellence in training and content across a variety of modalities: instructor-led, online, and print.
Conduct technical training in all areas of application, develop customer service skills, engage in technical activities with sales department.
Updates current training materials as needed.
Utilize the most suitable instructional methods according to the audience; such as individual education, group instruction, lectures, demonstrations, and workshops.
Actively collaborate with training management to identify specific opportunities and skills requiring employee improvement, including improved understanding of policies, procedures, regulations, technologies, and customer relations.
Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
Evaluate trainees at completion of classes according to the company guidelines.
High school diploma or general education degree (GED) - (Graduate degree preferred)
3+ years experience as a trainer preferred
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to read and interpret documents such as safety rules, operation and maintenance manuals in English
Excellent oral communication skills with the ability to lead training classes, connect and interact with Professional staff
Ability to effectively interact with all levels of organizational staff
Excellent understanding of service applications and training resources
Ability to work professionally with colleagues with a reputation for collaboration
Overnight travel as required (Approximately 30%)
Strong Computer skills (SAP, Microsoft applications, Adobe programs are a plus)
Why you might like working here:
You love autonomy and the accountability for results
You like working for a family run company, market leader in the premium domestic appliance.
You like working for a company that believes in the aspiration to do it forever better and to be forever better
A competitive compensation package
100% covered Life and long-term disability insurance
Wellness discounts on medical premiums
401k with company match
Generous Employee Purchase program
Wellness and volunteer Programs
Engaging Employee Activities
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V