Customer Relations Specialist at BMW Group Financial Services NA, LLC in Hilliard, Ohio

Job Description:

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Customer Relations Specialist position located at our Hilliard, Ohio office.

As a Customer Relations Specialist, you are responsible for providing inbound customer service for US customers through direct contact with drivers, potential customers, and BMW employees. You are responsible for accurately capturing customer interactions in customer relationship management system. In addition, you are responsible for adhering to call quality standards to help diffuse difficult situations and drive customer satisfaction.

As a Specialist you are also responsible for identifying and escalating customer issues to the appropriate team for resolution. As well as responsible for adhering to company, department, section, and personal scorecard standards and values to ensure Customer Relations is positioned to provide a premium customer experience. Part of your role is to remain knowledgeable about all BMW, MINI and Motorrad products, policies, and procedures, customer satisfaction and legal elements involved in customer matters. You will escalate to management any potential difficulties in terms of product and safety.

As a Customer Relations Specialist your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.

Please note, this position is not remote, but is hybrid between home and onsite. Relocation assistance is not available.

Join the BMW Financial Services team and enjoy a high-performance benefits package which includes:

Company paid medical, dental and vision insurance

Retirement Income Account (RIA)
Employee car program
401(k) savings plan

In addition to our comprehensive benefits package, we offer a starting salary of $20/hour, an annual bonus eligibility and shift premium for hours worked after 6:00PM and on weekends. Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

What are you waiting for? Put yourself in the driver's seat of your career and apply for our Customer Relations Specialist today! Requirements:

6 - 12 months Customer Service or Customer Relations Experience

Preferences:

Bachelor's Degree

1- 2 years service industry experience, dealing directly with customers (Retail, Food Industry, etc.)

1 - 2 years Automotive Industry experience

1 - 2 years Sales