OBJECTIVES/PURPOSE (3-4 bullets)
The Bilingual Spanish speaking Center Receptionist provides receptionist support our donors, including our Spanish speaking donors. Provides receptionist support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service and performs administrative duties.
All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.
ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 - 10 bulleted task statements should be identified).
Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to (60%):
Verifying appointment times
Assisting donors with future appointments
Ensuring repeat donors scan in electronic system
Creating or pulling donor record files
Verifying prior donations
Requesting identification for new donors
Notifying the appropriate personnel that visitor/donor has arrived
Contact donors to remind them of physical appointments
Maintain orderly filing system, purging records as needed
May be asked to help translate or facilitate communication with Spanish speaking donors and other BioLife team members.
Helps to support the overall success of BioLife's end to end donation process and helps to champion BioLife's en Espanol initiative
Helps to communicate and provide support to all donors, including Spanish speaking donors to ensure a seamless and exemplary donation experience
Answers incoming phone calls in a timely manner exhibiting strong customer service skills. (20%)
Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills (20%)
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
Incumbent should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers.
Requires excellent English language comprehension, both written and verbal
Ability to perform basic functions on a computer; ability to type.
Must be able to prioritize work and handle multiple projects simultaneously
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-soliving)
Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
Refers to management team for escalated donor/employee concerns (internal)
Interaction (The span and nature of one's engagement with others when performing one's job, internal and external relationships)
Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required.
Good verbal communication and customer service skills.
Ability to multi-task and work as a team player.
Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
Production environment requiring the ability to walk and stand for the entire work shift.
Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift. May lift up to 5 lbs. occasionally.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)
High School Diploma or equivalent required
Ability to fluently and proficiently speak and read in both English and Spanish
Must speak, read and write fluent English and Spanish and successfully pass BioLife's Spanish proficiency test upon hire
Desired: Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Experience in a laboratory, hospital, or other regulated environment is a plus
ADDITIONAL INFORMATION (Add any information legally required for your country here)
FLSA Classification (US) - Non-Exempt
Other duties and responsibilities as assigned.
Date: Completed by:
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.