Operations Program Manager at SSSUSA in Redmond, Washington

Job Description:

Position:
Operations Program Manager CO+I Physical Security
Reports To: Senior Global Manager - Strategic Initiatives and Security Operations Programs
Location: Remote (US-based)
FLSA: Exempt
Salary: DOE


SUMMARY
The Operations Program Manager (OPM) works closely with the Physical Security Operations Management group to implement global programs and special projects. OPMs are responsible for providing focused regional and site level attention to address issues identified by peers and senior management and help drive optimization efforts across the program. Additionally, OPMs work with other teams in Physical Security to recommend process improvements, implement global and regional initiatives, and standardize process and procedures.


ESSENTIAL FUNCTIONS
1. Project manage the end-to-end process for implementing security operations at new sites and site expansions, which includes utilizing project schedules to adhere to the requirements of the individual project, assigning tasks, ensuring project work is complete and on schedule, facilitate, communicate, and identify status expectations, assign new work, and ensure quality and completeness of work.
2. Identify, recommend, and manage strategic projects to drive process improvements and facilitate risk management.
3. Analyze the impact of proposed changes and presenting findings to leadership.
4. Collaborate with Site and Regional Security Managers to collect, review, and submit audit evidence.
5. Support internal compliance assessment efforts either onsite or through remote review of evidence and site behavioral practices.
6. Manage requests for information and analyze results to ensure management is informed.
7. Research and compile information for creation of business cases and proposals.
8. Present to large groups of stakeholders when necessary, for example training, information disbursement, and business case proposals.
9. Build framework and methodology for field implementations.
10. Act as point of contact and connection for field personnel to headquarters.
11. Regularly organize and facilitate meetings and provide status updates to the client.
12. Update and create procedural documentation in collaboration with subject matter experts.
13. Provide operational support as needed; this may include management backfill, site level training, and other duties as assigned by leadership.
• The functions listed above describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be
performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of
knowledge of company policies and procedures, employees are required to request clarification or explanations
from superiors or authorized company representatives.


MINIMUM QUALIFICATIONS AT ENTRY
• Additional qualifications may be specified and receive preference, depending upon the nature of the position.


MINIMUM HIRING STANDARDS
• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and
background investigation.


EDUCATION/EXPERIENCE
• Bachelor's degree and 3 years of operations related experience required, or an equivalent combination of
education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Intermediate-level skill using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, OneNote,
Project, Visio, and SharePoint.
• 3-5 years of project management experience.
• Certified Associate in Project Management (CAPM) or certification obtained within one year of hiring; Project
Management Professional (PMP) certification preferred.
• Holistic Information Security Practitioner (HISP) or certification obtained within one year of hiring.


SPECIAL REQUIREMENTS
• Have a current passport or be able to obtain one.
• Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with
limited notice.
• Able to work evening or weekend hours when required, such as during an emergency or high-priority event.


COMPETENCIES
• Excellent organizational skills and high attention to detail.
• Manages assigned projects responsibly and delivers expectations on time.
• Thorough understanding of standard office procedures and practices.
• Proficiency with process documentation creation and revision.
• Demonstrated ability to quickly learn unfamiliar areas of business.
• Strong written and verbal communication skills.
• Interacts effectively at all levels and across diverse cultures.
• Ability to initiate/manage cross-functional teams and multi-disciplinary projects.
• Possesses critical thinking, decision-making, and problem-solving skills.
• Able to efficiently resolve conflict and tolerant to stressful situations.
• Strong leadership skills including influencing, negotiating, and delegating abilities.
• Ability to adapt to new and changing environments.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under
conditions of urgency and in high-pressure situations.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Required ability to manage multiple tasks concurrently.
• Computer usage, which may include prolonged periods of data analysis.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle in the performance of duties.