Windows System Engineer at Ascend Learning, Inc. in Burlington, Massachusetts

Job Description:

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

The Windows Systems Engineer will be responsible for the implementation and support of the company’s systems infrastructure. This position is highly technical in nature, requires excellent technical skills in a variety of competencies, and the ability to learn and adopt new technologies. The Windows Systems Engineer will join a team of highly motivated engineers who are passionate about technology. The team is responsible for supporting our 24x7 systems infrastructure.  Leawood, KS office location/hybrid, Burlington, MA office location/hybrid or remote considered.

Responsibilities & Duties

• Implements and supports the organization’s systems infrastructure


• Evaluates current systems environments, conducts research, recommends, and implements innovate systems technology that can enhance the reliability, security, productivity, and efficiency of the IT infrastructure


• Develops and maintains documentation of design, as well as, on-going operation and administration of systems infrastructure


• Contribute to and maintains technical standards for systems infrastructure


• Provides mentoring and acts as an escalation point for junior-level engineers, administrators, and technicians


• Provides Third-tier support for the efficient resolution of systems-related incidents, service requests, and problems; and updates service desk management tool accordingly


• Assists other IT functional teams to troubleshoot critical business systems


• Solves complex problems with many variables

Education & Experience

• Extensive experience with Windows Servers 2012 to current, Active Directory, GPO management, DNS/DHCP, and VMWare.


• Significant experience with Powershell scripting and Automation.


• Azure IaaS Cloud Environment and Azure AD experience.


• Office 365 hybrid environment management and Exchange Online management.


• Office 365 Security Tool Implementation and Management.


• Citrix XEN platform management.


• A Bachelor's degree in computer science, MIS, IS, related field or equivalent and related work experience is required


• 5+ years of experience as a Systems Engineer or Senior Systems Engineer


• Advanced certifications preferred (e.g. MCSE, MCITP, VCP, CCEE, CCEA).


• Experience with data center consolidation and migrations


• Knowledge of application load balancing strategies and advanced techniques for application delivery.


• Knowledge and experience in application switching and traffic management.


• Extensive knowledge of application requirements (such as persistence), SSL offloading and implementation of SSL certificates and keys, web acceleration, and TCP optimization.

Skills & Abilities

• Customer-centric attitude with internal and external customers


• High level of written communication and documentation skills


• Possess knowledge in ITIL processes such as Incident Management, Problem Management, Change Management, Release Management, Service Delivery, and Continual Service Improvement


• Must be disciplined, dynamic and flexible to manage multiple projects and tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines


• Must be able to operate autonomously with little supervision to achieve desired goals


• Work weekends/nights on occasion for maintenance


• Participate in on-call support rotation

This position requires that the employee be fully vaccinated against COVID-19, unless an exemption has been granted by Ascend Learning for a religious, health-related or other legally mandated reason, which will be considered on a case-by-case basis in accordance with applicable law.  Ascend will accept all COVID-19 vaccines that have been approved or authorized for Emergency Use Authorization by the US Food and Drug Administration (FDA) or COVID-19 vaccines recommended by the World Health Organization (WHO). 

Individuals are considered “fully vaccinated” (1) two weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines); or (2) two weeks after a single-dose vaccine (such as Johnson & Johnson’s Janssen vaccine). Ascend Learning’s current policy also requires that individuals visiting our offices be fully vaccinated against COVID-19.  

In line with our commitment to the safety and wellbeing of our employees, if we choose to interview you and you are fully vaccinated, we may invite you to interview in our office. If you are not fully vaccinated and we choose to interview you, we will arrange for a virtual interview.  

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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