Job Description:

Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubb’s reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain; design thinking and an “engineers of everything” mentality; and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.

This role offers the opportunity to join a brand-new global Centre of Excellence focused on the systematic digital upskilling and reskilling of our people. Our mandate is to bring to life the digital concepts that will drive our transformation initiatives, by providing meaningful learning experiences related to them. These learning experiences will build broad awareness across the organisation of key digital concepts and how they apply to Chubb, and where needed they will support our people to embrace the new career opportunities that digital transformation enables. We will leverage a creative mix of existing learning solutions, new content build and new vendor partnerships to bring this digital upskilling agenda to life, using creative and impactful delivery mechanisms.

This role reports into the CoE lead, VP Global Digital Learning and Development.

Who You Are

• 
  

  You are results-focused, passionate about learning and development and curious about the ever-evolving digital space

  
  


• 
  

  You are business-oriented and outcome-driven, focused on achieving success through tying L&D initiatives to business objectives and metrics, and hungry to learn about and engage with the business

  
  


• 
  

  You are creative and enthused about the impact of digital concepts on the future of work, willing to think ‘outside of the box’ to support the business on this journey

  
  


• 
  

  You are comfortable with the rapid adoption of change that meets the core objectives of our transformation program

  
  


• 
  

  You respectfully challenge when it is needed, while being realistic about tradeoffs, and compromise to maximize impact and achieve objectives

  
  

What You Will Do

• 
  

  Build strong relationships across digital and business stakeholders, gathering their requirements and translating them into learning needs

  
  


• 
  

  Leverage existing learning content to curate learning solutions that are skills-based, modularized packages which can flexibly be rolled into curricula

  
  


• 
  

  Leverage best practice learning principles and user experience concepts, as well as strong stakeholder relationships, to creatively build, test and pilot new content packages

  
  


• 
  

  Leverage existing learning platform functionality to creatively design impactful learning journeys, bringing together curated and created content into engaging, interactive, meaningful learning experiences

  
  


• 
  

  Work with selected vendors to create experiential, simulation-based learning experiences that are high-impact and that drive meaningful learning outcomes

  
  


• 
  

  Think holistically about the operationalization of these learning experiences, creating the mechanisms and content needed to launch them – including communications, manager toolkits, facilitator guidance, and post-journey messaging

  
  


• 
  

  Leverage data analytics dashboards to understand solution success and propose refinement as needed

  
  

What You Bring

Foundational Skills: 

• 
  

  Experience in learning and development with a focus on learning curriculum design, learning content curation and learning content creation

  
  


• 
  

  Knowledge of adaptive learning platforms and content libraries, including professional skills and technical subject matter (e.g., digital)

  
  


• 
  

  Exposure to learner experience / user experience / customer experience concepts and experience of applying these to create engaging learning experiences

  
  


• 
  

  Strong communication skills including engaging and persuasive written and verbal communications, underpinned by experience of stakeholder analysis, stakeholder needs identification and assessment, and communications planning

  
  


• 
  

  Ability to analyze and interpret data reports and dashboards to drive decision making

  
  


• 
  

  Strong relationship management and related soft skills; strong collaboration, teamwork, and interpersonal skills

  
  


• 
  

  Comfort with working in a fast-paced team in a flexible and dynamic transformation environment; ability to approach challenges with a growth mindset

  
  


• 
  

  Exposure to project management, ideally with some experience of this in a transformation and / or digital environment

  
  


• 
  

  A demonstrated commitment to high professional ethical standards and a diverse workplace

  
  

Education

• 
  

  Educational background in HR or a related field, preferably with a specialization or demonstrated interest in learning and development

  
  


• 
  

  Professional experience of good practice instructional design across a variety of delivery mechanisms (classroom, e-learning, podcast, video etc.), preferably supported by certifications in key authoring tools such as Adobe Captivate

  
  

In Jersey City, NJ the pay range for the role is $101,000 to $172,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america.  This range is specific to Jersey City, NJ and may not be applicable to other locations.