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Network Records Specialist at Crown Castle in Canonsburg, Pennsylvania

Posted in Information Technology 30+ days ago.

Type: Full-Time

Job Description:

Position Title: Network Records Specialist - Small Cell (T2)


Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 


Position Summary

The Network Specialist ensures the compliance, integrity and ‘readiness’ of Small Cell assets (Hubs, Nodes, equipment information, pole information, geographic location information, etc.), and ensures that Small Cell management policies, standards and procedures are properly implemented and followed. This position is responsible for the implementation and quality of asset data and monitors all proposed changes to assets. At times may work closely with field personnel, such as engineering and construction teams, to ensure database accuracy, maintain data quality, and support other departments to meet company objectives. Analyzes, manages and resolves issues in a timely manner.

Essential Job Functions

  • Review Small Cell construction engineering drawings and data to identify data changes and needs to asset databases.

  • Enter and manipulate data in Geographic Information System (GIS) applications which model telecommunications systems as needed.

  • Work closely with RF engineers and field operations personnel and others to QC asset data and ensure asset integrity, resolve data conflicts, certify information and update GIS database.

  • Coordinate solutions in accordance with asset policies, standards and procedures to maintain compliance and maximize asset yield.

  • Research, analyze and respond to regulatory compliance, and audits with a high degree of customer service and integrity when dealing with utilities, external and internal customers.

  • Provide guidance and training for business partners on effective and efficient use the asset databases. Respond to asset database issues, escalate issues to the Supervisor and Manager, and provide assistance to users with asset system issues.

  • Test automation and integration opportunities for the asset systems and processes including the ongoing effort to continuously enhance the use of asset systems as the systems of record.

  • Develop reporting requirements and create reports of asset data for various departments monthly/quarterly/annual needs and provide ad hoc reports as requested.

  • Work with the Asset Manager and Supervisor to implement and enforce asset management policies, standards and procedures.

  • Promptly respond to assigned tickets and work orders to ensure accurate data in the systems and provide maps and information as needed.

  • Perform other duties as assigned or required.



  • High school diploma or equivalent

  • Associates degree or Bachelor's degree in GIS, EE, Telecommunications, Accounting or related field or equivalent years of experience, education and/or training preferred


Experience/Minimum Requirements

  • One (1)+ years in a general business environment with project coordination and/or administrative support experience preferred

  • Experience with asset databases and/or tools preferred


Other Skills/Abilities

  • Computer skills using Microsoft Office and ability to quickly learn a variety of new tracking and software programs

  • Excellent organizational/administrative skills

  • Strong interpersonal skills

  • Strong Excel, Visio, Word and PowerPoint skills

  • Ability to thrive in a dynamic problem-solving environment

  • Ability to multi-task in a fast-paced environment

  • Detail oriented

  • Customer service orientation with a strong problem-solving approach

  • Strong communication skills

  • Ability to validate and correct data

  • Basic telecommunications experience/knowledge preferred

  • Basic understanding of pole attachments and small cell equipment.

  • Ability to review equipment specifications or designs and attribute the collected data


Work Plan: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.


Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law. 



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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