Relationship Manager - Content & Technology Solutions at FactSet Research Systems Inc. in Birmingham, Alabama

Job Description:

Group DescriptionContent & Technology Solutions (CTS) is the industry leading provider of FactSet and third-party content. Clients seamlessly discover and access organized and connected content via multiple delivery methods, including datafeeds, API's, and Cloud delivery. Our solutions portfolio includes 30+ proprietary content sets and data from dozens of third-party providers. CTS is FactSet's fastest growing business unit, contributing over $300M in ASV with a double-digit year-over-year growth rate. Our clients include Institutional Asset Managers, Banks, Hedge Funds, Asset Owners, Corporations, and Redistributors. CTS is looking to hire a Relationship Manager to help drive the success of existing clients within the Americas book of business. Become an expert in FactSet's off-platform solutions and learn how clients are managing data and deploying new technology to grow their business. Partner with diverse account teams to build CTS relationships within our client base, aimed at driving adoption, expanding to new use cases, and adapting solutions to changing client requirements. Job Responsibilities:Ensure customer success for your defined book of accountsBuild client relationships and operate as the primary point of contact post-implementationEnsure client technology teams are comfortable with accessing and distributing our content to their business users with their preferred delivery methodWork with clients to ensure product adoption and help them find value in their CTS solutionsManage contract renewals and drive client retentionPartner with sales to mitigate predicted cancelsDevelop a plan to ensure successful contract renewals across all accountsReview client contracts to ensure clients are utilizing our data appropriatelyDrive proactive client engagement and provide support escalationConduct Client Service Reviews to proactively check in with clientsAct as an escalation point for significant client issues and partner with internal stakeholders to remedy problemsLiaise with the sales team to identify new sales opportunities within your client baseRequirements:Bachelors' degree in a related fieldFamiliarity with financial market data and the data solutions business3+ years experience in a client facing role, including sales, customer success, implementation, or support in Financial Services or Fin TechStrong communication and presentation skills (verbal and written)History of proactively identifying business inefficiencies and taking ownership to deliver solutionsAbility to problem-solve and handle time-sensitive issues with a strong sense of urgencyDesired SkillsExperience with SQL or PythonExperience with Cloud service providersWhat's In It For You:Flexible work accommodations. Choose to work remotely, in person, or in a hybrid set-up.The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, innovative minds that value collaboration and welcome your new ideas to the tableMentorship and growth opportunities from senior employeesCareer progression planning and a focus on career development, complete with dedicated time each month for conference attendance, online learning seminars, and networkingA robust social community dedicated to volunteerism, intramural sports, and team-building eventsBusiness resource groups that align with our DE&I strategy, designed to cultivate an inclusive environment for allLearn more about our benefits here.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureReturning from a break? We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.The budgeted amount range for this position in the State of Connecticut is $87,500 - $135,000.The budgeted amount range for this position in the State of Colorado is $75,500 - $117,000.At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender IdentityVEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or recruiting@factset.com.Equal Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.PDN-96d5b7a2-989d-4811-be0e-401e55e1b805