Room Attendant - InterContinental Boston at IHG in Boston, Massachusetts

Job Description:

About us

Do you see yourself as a Room Attendant?

What's your passion?  Whether you're into knitting, football or family time, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

For over 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs; inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Hotel Overview:

InterContinental® Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named a ‘Top Place to Work’ by The Boston Globe, rated as one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

Your day to day

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. 

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests 


• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example 


• Keep your supervisor updated on room service progress and alert them to any repairs needed 


• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed  


• Be organised - keep on top of supplies and amenities and always try to minimise waste  


• Reunite items with owners – and log any lost and found property


• Look smart – wear your uniform with pride   


• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done 


• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping 


• Report, turn in, and/or log all lost and found items according to established procedures 


• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service 


• May regularly assist with deep cleaning projects 


• May assist with other duties as assigned 

What we need from you

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important 


• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects 


• You’ll might need to bend and kneel to complete some activities


• Literacy skills - reading, writing and basic maths skills  


• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays 

What we offer

We offer a competitive financial and benefits package which includes medical, dental, vision, disability and life insurance support, and a matching 401k plan. We offer complimentary dry cleaning and employee meals. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.