Desktop Support Technician at Clay Lacy Aviation in Van Nuys, California

Job Description:

Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team. If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

You will support the IT Service Desk function to provide a consistent and repeatable, excellent end-user experience as well as resolve potential or actual technical issues, troubleshoot software packages, hardware devices, and other peripherals, and configure computer systems according to company policies. You will also maintain Company IT assets and Licenses as part of the Configuration Management Database.

All applicants must submit to a pre-employment drug screen and background check.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware


• Be able to manage cloud-based and on-premise support systems, including application implementation.


• Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests)


• Work on projects as business needs demand or require


• Collaborate with IT team members on new ideas, pending issues, share ideas of process and procedural improvements.


• Follow and implement security policies and protocols, document procedures, and other related IT processes.


• Share in on-call rotation duties, providing 24×7 subject matter expertise in support of global workforce as needed.


• Other duties as directed or required.

Skills and Abilities

• Excellent verbal and written communications skills


• Strong customer service skills, including the ability to listen, interpret and explain computer and other technical concepts in non-technical terms


• 3+ years experience with asset and software tracking


• 3+ years experience supporting Windows and MAC OSX operating systems platforms


• 2+ years experience delivering VOIP phone support


• Hands-on experience with Microsoft desktop software products; Microsoft Active Directory, Microsoft Exchange and operating system; Microsoft Office 365 products; Adobe Creative Cloud


• Experience supporting cloud-based applications


• Demonstrated history of being highly flexible and adaptable to the changing needs of business operations, executive and professional staff IT needs, researching and resolving problems efficiently and effectively – all with a keen sense of customer service and delivery

Benefits

Clay Lacy Aviation offers an excellent benefits package including medical, dental, vision, matching 401(K), and more to employees in full-time positions.

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All applicants must submit to a pre-employment drug screen and background check.

About Clay Lacy Aviation

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including a full-service FBO at Van Nuys Airport in Los Angeles, and FAA Part 145 aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide.