Manager, Technical Training at Proterra, Inc. in Greenville, South Carolina

Job Description:

Position Overview

This position will provide comprehensive leadership of the Proterra Training organization. You will be responsible for leading an industry best training team working to ensure the highest customer satisfaction.  This position will manage both training curriculum development as well as delivery of training to our customers and internal users. 

About the Role – You will:

Manage and lead both Training Development and Training Delivery

Measure the team’s success through metrics and KPIs

Develop and manage complex training development projects (TRANSIT, POWERED and ENERGY)

Manage Team to ensure consistent and prompt professional customer communications from all team members

Be responsible for the procurement and development of new training content prior to new product release

Ensure an understanding and delivery of all required customer training within a timeline established by our customer’s needs

Ensure team members have performance goals and lead the team to achieve them

Work cross functionally with Proterra engineering, technical publications, parts, customer service & customer success to identify and develop necessary training modules

Collaborate with external vendors as needed

Oversee the tracking and documentation of all training performed internally and externally

Update leadership regularly on the status of training projects

Work to annually audit training material for standardization and accuracy

Interact with customers to ensure customer satisfaction and overall project success.

Set up team members for success by providing them with the appropriate tools, training, support documentation and reference guides needed to develop and deliver training materials on time.

Lead the development of a “best in class” OEM training center

Drive revenue generation

 About Our Group:

As strategic partners, the Customer Success team strives to ensure that our values, culture and engagement always allow us to do great things for our company.

We strive to provide the highest level of service and support to our clients each and every day.

We work collaboratively to build strong relationships with our clients, partners, and own team.

We treat each other with respect……and always try to have a little fun every day!

This position will be part of the Greenville based Transit Customer Success team but will support all Proterra business units

You will report to the Vice President of Customer Success and collaborate with other team members located at our other facilities in Burlingame, CA and Los Angeles, CA.  

About You:

Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.

Has the ability to comprehend complex vehicle systems and sub-systems

Performs well under pressure in a face-paced environment

Understands basics of training content and delivery

Customer-focused attitude, with high level of professionalism and discretion.

Excellent leadership development skills

Detail-oriented, resourceful and diligent

Strong time management and organizational skills

Sound judgment and problem-solving skills

Excellent communication skills

Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.

 

Your Experience Includes:

5+ years’ experience related to training

At least 3 years of experience leading others

Proven ability to manage complex projects

Demonstrated customer service experince

Transit, heavy vehicle or other transferable experience

Working knowledge with manufacturing processes and suppliers

Working knowledge of technical elements of EVs

Strong experience with MS Office Applications and other process management tools

You might also have:

Experience with electric buses and chargers

Prior experience with curriculum development

Location: Greenville, SC

 

Travel: Up to 50% of the time to our various customer sites throughout North America.

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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