Provide direction, reserve and settlement authority to claim handlers as outlined in Chubb North American Claim Handling Guidelines and within Director’s authority, elevating requests above authority to appropriate management levels for approval
Perform assignments, tasks or activities that contribute to the overall objectives of the business division being supported including but not limited to; conducting audits, providing financial analysis on reserve adequacy, identifying occupational disease exposures, and providing expertise on jurisdictional nuances.
Work closely with other Chubb disciplines in a team environment consisting of underwriting, actuarial, legal and accounting
Ensure all recovery opportunities are investigated and explored
Identify trends to determine individual or office weaknesses and develop action plans to correct negative trends and establish monitoring method to insure action plans have been successfully implemented.
Responsible for implementation, monitoring and reporting on results of assigned special projects
Participation in jurisdictional or procedural training by Chubb North American Claims
Facilitate training for emerging jurisdictional or procedural issues
Demonstrate skills in the following competencies: Strategic Leadership,
Business Acumen, Orientation to Results, Influencing Outcomes, and Focus on Development
Have an excellent understanding and demonstrated ability to apply the technical aspects of claim handling
Effectively evaluate programs and procedures for continuous improvements
Minimum of 5 to 7 years WC claims and/or legal experience; supervisory experience a plus
Bachelor Degree or equivalent business experience
Working knowledge of industry best practices and procedures
Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues
Demonstrated oral and written communication skills, negotiation skills and influence management skills
Ability to manage and operate in a team effectively
Ability to facilitate and lead group(s) of people
Demonstrate a proactive approach to servicing both external and internal customers
Excellent interpersonal skills and ability to maintain positive approach
Excellent time management and organizational skills