Education, Optimization and Support Supervisor at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule:

100% FTE. Scheduled shifts are 8:00 am – 5:00 pm, Monday – Friday. Occasional overnight, weekend or outside of standard hours required. This is a hybrid remote position.

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Join the #1 hospital in Wisconsin!

We are seeking an Education, Optimization and Support Supervisor to:

• Recruit, grow, and retain talented, passionate, patient-focused professionals driving education, optimization, and adoption for healthcare applications and platforms. 


• Deliver the highest value sustainable education and optimization services and solutions across UW Health, affiliates, and partners, driving adoption of applications and platforms, improving ease of use, and enabling remarkable healthcare. 


• Support and encourage an environment of innovation and learning to ensure our team members grow their skills, remain current with relevant technologies, and maintain awareness of industry best practices.

Education:

Minimum –

• Bachelor’s degree in Healthcare, Health Administration, Education, Information Technology, Business, or related field.


• 4 years of relevant experience and education may be considered in lieu of degree.

Preferred –

• Master’s degree in Healthcare, Health Administration, Education, Information Technology, Business, or related field

Work Experience:

Minimum –

• Demonstrated success developing curricula and delivering education that support adult learning needs and/or optimizing use of IT for medium to large solutions.


• Demonstrated success leading without direct authority.


• Demonstrated success identifying and implementing improvements in platforms, standards, and processes leading to increased operational excellence, elimination of waste, and reduced technical debt.


• Demonstrated success training and mentoring.


• Demonstrated success forming and sustaining collaborative, trusted -advisor relationships with stakeholders and IS colleagues.

Preferred –

• Five (5) years progressive experience in informatics, education, training, and user support for software applications.


• Two (2) years progressive leadership experience within healthcare IT or Informatics.


• Experience in direct clinical care, health care operations, or health care administration.


• Healthcare subject matter expertise including at least five (5) years’ experience in a health system, academic medical center or health payer organization.

Licenses and Certifications:

Preferred –

• Vendor (e.g. Epic, other) certifications as relevant for the position, per department guidelines

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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UW Hospital and Clinics benefits

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