E-Commerce Solutions Analyst at Arhaus in Boston Heights, Ohio

Job Description:

• Directly responsible for Arhaus.com customer experience (CX) ensuring that all elements of the site are working properly and as intended


• Monitor website usability and the customer experience to improve site performance and develop conversion rate optimization (CRO) strategies


• Partner with Web (Phone) Sales team to understand, identify, and execute short- and long-term improvements to their processes


• Troubleshoot site, payment, and order processing issues with internal teams and develop toolset and disciplines for internal teams to expedite issue resolution


• Create robust and detailed customer journey maps outlining pre- and post-sale interactions with Arhaus.com


• Build strong internal relationships with Web Sales, IT, Logistics, and Site Merchandising to strategize and execute site improvements


• Partner with E-Commerce Analytics Manager to measure the effectiveness of customer experience initiatives and UX improvements


• Create customer feedback loop through reviews, surveys, and more, utilizing consumer insights to develop future strategies


• Partner with Warehouse & Logistics to evolve order management and service level expectations


• Stay current with emerging web technologies, industry trends, and other opportunities


• Perform site audits, as needed

Experience, Education, Skills

• Bachelor’s Degree in E-Commerce, Business, Merchandising, Marketing, or similar


• 2-3+ years E-Commerce or Site Management expertise required


• In depth knowledge of E-Commerce platforms, Shopify Plus experience preferred


• Google Analytics or similar expertise is a requirement


• Expert Microsoft Excel skills


• Effective time management, prioritization, and organizational skills


• Project management or business analyst experience a plus


• Sound decision making

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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