Senior Quality Assurance Manager at Arhaus in Boston Heights, Ohio

Job Description:

The Senior Quality Assurance Manager is responsible for ensuring products meet the established standards of quality including reliability, usability, and performance. This individual is also responsible for the development of all packaging for new and existing products. The overall goal of the position is to work cross-functionally with internal and external customers to ensure that all products comply with the requirement and exceed the customers’ expectations.

RESPONSIBILITIES:

• Manage and lead the Quality Team.


• Draft, interpret, and implement quality assurance and packaging policies and procedures – internally and externally.


• Work with Inbound Inspection Manager to improve returns/exchanges and improve customer satisfaction.


• Devise procedures and directions for recording and reporting quality and packaging data; set KPIs.


• Make suggestions for changes and improvements in packaging and quality and follow through on implementation.


• Validate product quality and package integrity through product reviews and tests; monitor results and make suggestions as appropriate.


• Provide recommendations on improving packaging and quality of the product.


• Optimize existing packages for size, materials, sustainability, and cost savings.


• Work cross-functionally with internal teams to ensure that we take into account critical data points to resolve the issue that best suits Arhaus and the customer.


• Hold internal and external customers accountable for achieving positive results in regard to packaging and quality.


• Other duties as assigned.                                                                                                                                                                                                                                     

REQUIREMENTS:

• Bachelor’s Degree in related field preferred.


• Quality inspection, auditing, and testing experience in related field


• Experience with implementation of corrective action programs


• Experience in developing quality programs


• Experience in working with furniture and decorative accessories


• International experience


• Knowledge of tools, concepts, and methodologies of QA


• Minimum 5 years of packaging engineering experience


• Strong project management and communication skills


• Knowledge of corrugate, film, and other packaging materials


• Excellent organizational, time management, technological and communication skills


• Ability to manage stress effectively and to perform in a high-energy environment


• Professional appearance and demeanor


• Flexible schedule that meets the needs of the business


• Ability to jump in and work alongside the team

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Operations