Help Desk Support Technician - Government Services at Horne LLP in Ridgeland, Mississippi

Job Description:

HORNE is an industry leader in Accounting and Business Advisory Services. Our more than 2,000 team members serve clients from 18 offices and more than 50 project locations across the U.S., Puerto Rico, and the U.S. Virgin Islands. INSIDE Public Accounting ranked HORNE the fastest-growing firm in the U.S. for 2021 based on organic growth. Our Government Services practice is at the forefront of disaster recovery efforts nationwide with one of the most experienced and innovative teams anywhere. Our team provides compliance, grant management and disaster recovery solutions needed to help government agencies affect positive change. 

Required Experience and Education:

• Associate degree in Information Technology or a closely related field, or the equivalent combination or work experience and education High School diploma or equivalent is required


• Excellent customer service skills


• Ability to effectively communicate technical information to end users


• Ability to research and troubleshoot computer hardware and software issues


• Ability to effectively communicate with Tier 2 support issues that require escalation


• Must have a sincere desire to help others while providing friendly service


• Some travel may be required

 Preferred Skills:

• Microsoft Windows PC support


• Microsoft Office Application support


• Manage support requests in a Service Management tool such as Jira Service Management


• Mobile device support for users accessing online portals via various online options including iOS and Android.


• Video conferencing software such as Zoom

Education

Preferred

Associate or better in Information Technology or related field.

HORNE Values…

• A forward-thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.


• A work environment that promotes collaboration, consistency and community service to empower people.


• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

• An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm ©.


• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.


• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.

The firm you’ll be joining is a decidedly different CPA-led business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.  

 

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member.  HORNE emphasizes health and personal development through our multiple wellness programs, and we pride ourselves on offering "unrivaled flexibility".  Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good.  Come join us at team HORNE!

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Technician

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