Patient Access Rep I- 2:30p-11p 16hrs per wk at Mercy Health in Muskegon, Michigan

Posted in Other 11 days ago.





Job Description:


Employment Type:


Part time


Shift:


Evening Shift




Description:


Obtains information from patients. Obtains patient signatures as outlined according to procedure. Explains health care policies and procedures to patients. Assigns rooms and prepares records of admissions and outpatient services.
16hrs per wk - 2:30p-11p, every other weekend and holidays.



POSITION TITLE



Patient Access Representative



POSITION SUMMARY



The Patient Access Representative I greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.



WHAT THE PATIENT ACCESS REPRESENTATIVE WILL NEED



  • High school diploma required. Associate's Degree or an equivalent combination of education and experience. Data entry skills (50 -60 key strokes per minute). Past work experience of at least one year within a healthcare provider and/or payer environment performing patient access and/or customer services activities, are highly desired but not required.

  • Certified Healthcare Access Associate (CHAA) credentials by the National Association Healthcare Access Management (NAHAM) and/or Certified Patient Account Technician (CPAT) credentials by the American Association of Healthcare Administrative Management (AAHAM) is also preferred.

  • Working knowledge of medical terminology desirable. Basic computer skills are required.




WHAT THE PATIENT ACCESS REPRESENTATIVE WILL DO



  • Ensures patient safety by authenticating patient identity throughout all essential functions.

  • Maintains a working knowledge of applicable federal, state, and local laws and regulations.

  • Performs activities that relate the registration in a variety of settings/locations and for multiple patient types.

  • Assures all financial clearance activities have been completed and patient financial responsibilities are met.

  • Completes the financial clearance activities prior to service on non-complex cases and refers patient to financial counseling or financial clearance for complex cases.


Our Commitment to Diversity and Inclusion



Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.


Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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