Athletic Club Staff at BEACON HEALTH SYSTEM in Elkhart, Indiana

Job Description:

Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.

MISSION, VALUES and SERVICE GOALS

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  MISSION: We deliver outstanding care, inspire health, and connect with heart.


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  VALUES: Trust. Respect. Integrity. Compassion.


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  SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

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  • Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
  
  
  • Assisting with conducting facility tours and explaining the club's pricing and enrollment process.
  
  
  • Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
  
  
  • Assisting in areas of babysitting, after hours or membership if/when needed.
  
  

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  • Assisting with the production of BHF newsletters, mailings, member surveys, etc.
  
  
  • Completing other job related duties and projects as assigned.
  
  

• Associate complies with the following organizational requirements:

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  • Attends and participates in department meetings and is accountable for all information shared.
  
  
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  
  
  • Completes annual employee health requirements within established timeframes.
  
  
  • Maintains license/certification, registration in good standing throughout
    Education and Experience
    
    • The knowledge, skills and abilities as indicated below are normally acquired through successful completion of high school diploma or equivalent; or a senior high school student. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.
    
    Knowledge & Skills
    
    
    
    • Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
    
    
    • Requires certification in CPR or arrangements to be certified within three months of employment.
    
    
    • Requires the phone skills according to Beacon's telephone usage standards.
    
    
    • Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
    
    
    • Requires the ability to work flexible hours, including weekends and possible extended hours.
    
    
    • Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.
    
    
    
    Working Conditions
    
    • Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.
    
    Physical Demands
    
    • Requires the physical ability and stamina to perform the essential functions of the position.