Project Engineer - Remote at Dynamic Quest Inc in Greensboro, North Carolina

Job Description:

Implement and support storage, backup, VMware solutions and provide recommendations for new products/solutions within a quickly growing and changing environment. Provide troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. Provide support for LAN/WAN/SAN/Backup/VMware environments. Provide technical support and guidance to users. Install, configure and maintainnetworkingequipment, such as routers and switches. You may also identify and solve issues that affectnetworkperformance, which can require extended work hours and overtime.

Duties & Responsibilities:

Responsible for deploying, maintaining, and supporting IT systems including servers, switching and routing equipment, and peripherals. Troubleshoot and resolve highly complex customer network/system problems across a broad range of technologies. (Cisco / SonicWALL, VLANs VPNs) Provide technical expertise to the Help Desk and Field Engineering teams. Provides pre-sale engineering support to the sales team for complex, technical and integrated solutions. Assists in training initiatives on existing, new and emerging technologies. Supports the sales team with technical assistance answering RFP requirements and customer presentations when required Provide project support to Managed Services staff. Design and provide written statements of work and executes highly complex Network/System Upgrades and migrations. Also will create and maintain associated diagrams. Develop and maintain Client system documentation. Ensure updates related to requests, incidents, and preventative maintenance are documented in our ticket system. Benchmark, analyze, and make recommendations for the improvement of Client infrastructure. Perform regular security audits and remediates gaps. Demonstrate subject matter expertise regarding the latest technologies and industry best practices. Direct responsibility for Med-High Priority Calls at all Severity Levels. Analyze problems for Root Cause Analysis to determine permanent solutions to unique or chronic problems. Maintain adequate knowledge of existing hardware and software in use to maximize the efficiency of the network and users' utilization.