EN-Banquet Captain at Fairmont Sonoma Mission Inn & Spa in Sonoma, California

Job Description:

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer EOE/M/F/V/D.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES

Job Description

The Banquet Captain is responsible for maintaining the high service standards of the Sonoma Mission Inn & Spa. S/he is also responsible for providing all orders and services that have been contracted on the Banquet Event Order (BEO). Banquet Captains report to the Banquet Manager, Supervisors and/or Management. In the absence of, or as requested by, the Banquet Manager, the Banquet Captain is responsible for organizing and carrying out the functions of the Banquet Department. These functions may include, but are not limited to, staffing, scheduling, inventories, ordering, BEO updates, reviews and meetings, Banquet Invoice tracking and review, coaching and counseling, room set-up prep, room break-down prep and other Banquet management related responsibilities.

What you will be doing: Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following:

• Outgoing and friendly personality (good guest and associate interpersonal skills), working knowledge of food and beverage, working knowledge of Catered events, on and off property.


• Maintain close guest contact and banquet staff contact.


• Able to clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments.


• Able to make management decisions in the best interest of the hotel and the guest.


• Able to review and maintain high quality of set-up, service and follow-up for Banquet events.


• Able to accurately tally beverage consumption sheets in a timely manner.


• Able to accurately and efficiently process Banquet checks (post, client signatures, close and process).


• Have professional phone and radio communication skills.


• Able to own and follow up on requests from clients and staff.


• Able to abide by Banquet and SMI service standards.


• Able to direct multiple events at the same time.


• Able to make management decisions.


• Have a positive attitude toward teamwork.


• Able to lead Banquet Servers, Housemen and kitchen personnel in teamwork.


• Able to patiently train and rigorously follow up on SMI service standards.


• Able to provide excellent overall design and décor of banquet space, even in the absence of client provided supplies.


• Be proficient in practicing safe food handling skills - must be able to direct others in doing so.


• Also must practice safe lifting and transporting techniques - must be able to direct others in doing so. Work harmoniously with all other SMI departments.


• Secondary skills such as bartending, serving, room set-up and break-down

Supervisory Responsibilities: Directly supervises Banquet Servers, Banquet Housemen and Banquet Bartenders, alone or in tandem with other Banquet Captains and the Banquet Manager or Supervisors. Indirectly supervises any other hotel line-associate that is involved in service to SMI Banquet Guests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous events or fine dining experience as server, captain or Banquet server.


• Working knowledge of buffet design, buffet décor and table arrangement.


• Excels in providing and generating a "can do" attitude with staff and colleagues.


• Ability to look at the big picture and adjust the small details

Additional Information

Your team and working environment:

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community ofservice professionals, we come together and work with a common purpose to welcome, connect and serve others.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels


• Learning programs through our Academies


• Opportunity to develop your talent and grow within your property and across the world!


• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives


• Competitive and flexible Health Care Benefit Plans to meet you and your family's unique needs


• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contribution

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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