AVP, Network Management - North Caroline Market at Cigna in Charlotte, North Carolina

Job Description:

Work Location: Work at Home in North Carolina - Charlotte, Raleigh or Greensboro

The AVP, Network Management serves as an integral member of the Network Management & Affordability Team and reports to the VP, Network Management. This role is a key contributor to the development of the strategic direction and is accountable for the management of contracting and network management activities for multiple local geographies.

DUTIES AND RESPONSIBILITIES

• Directly manages a contracting team or geography, providing leadership and mentoring to their direct reports.


• Manages increasingly complex contracts and negotiations for fee for service and sophisticated value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups) for one or more geographies.


• Proactively builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy.


• Initiates, nurtures and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service.


• Manages strategic positioning for provider contracting, develops networks and identifies and acts upon opportunities for greater value-orientation and risk arrangements.


• Identifying and implementing alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution.


• Responsible for meeting unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position.


• Identify and manages initiatives that improve total medical cost and quality.


• Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives.


• Prepares, analyzes, reviews, and projects financial impact of high spend or increasingly complex provider contracts and alternate contract terms.


• Creates and / or oversees the development of "HCP" agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation, and administration through matrix partners.


• Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues.


• Manages key provider relationships and is accountable for critical interface with providers and business staff.


• Demonstrates comprehensive knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape.


• Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance.

POSITION REQUIREMENTS

• Should possess a bachelor degree; preferably in the areas of Finance, Economics, Healthcare or Business related. Significant industry experience will be considered in lieu of a Bachelor degree. MBA or MHA preferred.


• Minimum of 5 years contracting and negotiating experience involving complex delivery systems and organizations required.


• Prior experience managing direct reports and leading project teams in a non-centralized work environment preferred.


• Experience in developing and managing key provider relationships including senior executives.


• Knowledge of complex reimbursement methodologies, including incentive based models required.


• Demonstrated experience in seeking out, building and nurturing strong external relationships with provider partners.


• Intimate understanding and experience with larger, more complex integrated delivery systems, managed care, and provider business models.


• Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization.


• The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations.


• Customer centric and interpersonal skills are required.


• Demonstrates managerial courage and change leadership in a dynamic environment.


• Superior problem solving, decision-making, negotiating skills, contract language and financial acumen.


• Knowledge and use of Microsoft Office tools.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.