The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.
Responsibilities
* Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
* Help pursue sales leads with existing and new customers.
* Answer and return customer phone calls and emails.
* Troubleshoot, research, resolve and escalate issues to the sales team as necessary.
* Research customer complaints and support sales team in resolution.
* Identify and implement changes to improve sales processes and accuracy.
* Regularly monitor customer portals used to communicate RFQ's, PO's, requested date changes, etc..
Qualifications
Basic
* High school diploma
· 2+ year of experience using Microsoft Office
* 2+ years of customer service experience
* Read, write and speak fluent English
Preferred
* Associate's degree in business or technical discipline
* 2+ year of experience using a CRM software, such as Salesforce
· Familiarity with working in a manufacturing environment
· General familiarity with ISO Compliance, ITAR, etc. preferred
