Coordinating Assistant at Family Resource Network in East Windsor, New Jersey

Job Description:

NJSC @ Caregivers of New Jersey (an Affiliate of FRN)

Caregivers of New Jersey is an affiliate of The Family Resource Network. We are a statewide agency devoted to helping individuals with intellectual/ developmental disabilities and their families with their case management needs.

JOB DESCRIPTION

Coordinator Assistant

Reports to: Administrative Assistant

Job Summary: Works in partnership with Support Coordinator team to manage a caseload. Assists qualified individuals with I/DD, and their families/guardians, identify and obtain the needed services and supports to support their lives within the home and in the community.

Essential Job Functions:

• Ensures that all work is carried out in a manner that is both respectful and useful to individuals, and their families/guardians, with intellectual and developmental disabilities.


• Works closely supporting Support Coordinators
  
  
  
  • Coordinating Assistant’s will be required to attend the 2 day Boggs Support Coordination certification orientation training, in order to assist the Support Coordinator with their monthly deliverables.   


• Answers in-coming phone calls daily, and by remote by Ancero.


• Provides the Support Coordinator with appropriate referrals
  
  
  
  • For initial home visit based on the initial phone call information collection (if needed)
  
  
  • Generic Supports
  
  
  • DDD Qualified Providers


• Uploads required information into the I-Record and Foothold Notes


• Process Revisions to the POC as instructed by the Support Coordinator
  
  
  
  • Cut & Paste for ISP/PCPTs
  
  
  • Updates data in I-record and/or Foothold
  
  
  • Submits to SCS for approval


• Mails all documents, to providers and customers, within 3 working days, upon approval via US Mail and via I-record to billing departments.


• Will utilize the tools provided for password protecting documents, compressing, uploading when required.


• Fax and Scan documents when required.


• Reviews all documents, records notes and updates/uploads all records in required format (outlook, foothold, etc.) as needed.

• May connect the person/guardian/family to service providers (contracted and/or generic). Includes setting up pre-visits to programs and, meet and greets which may include the Support Coordinator.


• Maintains continuing contact with individuals and families as individual plans of care are put in place


• Assists individuals and their families in coordinating, selecting, and overseeing their own supports.


• Informs providers when services have been approved or are ending.


• Completes all assigned monthly phone calls for Monitoring Tools by the 15th working day of each month. 


• Schedules quarterly visits and follows up with Support Coordinator for all monitoring tools accordingly.


• Completes required trainings, required annual professional development, and attends meetings as assigned.


• Able to travel to appointments, anywhere in NJ, when needed, when a Support Coordinator is not available.


• Attends Marketing a minimum of 4 marketing events each fiscal year.


• May perform other duties as assigned by the CEO, SVP of Programs and Services, Director, SC Supervisor, and Administrative Assistant/Supervisor as need arises.

QUALIFICATIONS/ BACKGROUND:

• Bachelor’s Degree


• At least one year of experience working with adult individuals (18+) with intellectual or developmental disabilities.


• Proficient in MS Office Outlook, Word, Excel, Power Point;


• Able to solve problems independently, effectively, and creatively.


• Excellent Organization and Communication skills;


• Excellent time management skills to be able to juggle multiple plans for multiple families simultaneously.


• Must have a flexible schedule to meet the needs of our customers;


• Bilingual strongly preferred.