Banquet Manager at Sonesta International Hotels Corporation in Wauwatosa, Wisconsin

Job Description:

Job Description

Key Job Functions

• Organize information given by catering department to determine staff requirements.


• To hire and manage all banquet personnel.


• Maintain discipline in the Banquet department.


• Communicate effectively with other departments involved in the servicing of catered events.


• Will train and implement procedures for staff.


• Will maintain highest level of service .


• Ability to speak and write clearly .


• Ability at any time to perform the duties of staff service. Deliver Passionate & Engaging Service to our Guests
  
  
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  
  
  • You will consistently deliver our GUEST model:
    
    
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      Greet or welcome everyone, warmly with a smile
    
    
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      Use eye and ear contact and guest's name
    
    
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      Establish/anticipate needs
    
    
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      Solve and own all requests/complaints
    
    
    • 
      Thank everyone
    
    
    
    
  
  
  
  


• Build solid relationship with your Colleague


• Treat colleagues with respect and dignity


• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Minimum of 21 years of age to handle alcoholic beverages


• Minimum of 4 years banquet manager experience in a high volume property


• Proven success in a high quality operation


• Experience with both banquet front of the house as well as banquet back of the house activities


• Ability to effectively direct and motivate staff to ensure the smooth and efficient operations of the Banquet department.


• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette


• Knowledge of appropriate table settings and service ware


• Ability to take initiative and ownership to resolve problems


• Ability to perform job functions with attention to detail, speed and accuracy


• Ability to stand, walk and move around during entire shift


• Ability to handle stressful situations in a calm, professional manner


• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice


• Must have the ability to work with guests and respond immediately and accurately to their needs and requirements


• Ability to multi-task and oversee multiple functions at once


• Excellent written and verbal communication skills


• Experience with Micros and Microsoft Office essential


• Multiple language abilities preferred. Fluency in English required and Spanish desired


• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends


• Must have a valid Certified Food Handlers Card or be capable of obtaining one


• Must have a Louisiana Responsible Vendor Permit or be capable of obtaining certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; extreme cold and extreme heat. The noise level in the work environment is usually moderate.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.