Cloud Operations Engineer at Thales Avionics, Inc. (ASW) in Fort Worth, Texas

Job Description:

Location: Texas, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

The combination of Thales and Aviobook capabilities are developing digital solutions for airlines with a broad range of operational applications, leveraging Thales’ expertise in avionics, airborne connectivity, data analytics and ground support platforms.

The AvioBook Cloud Operations Engineer is responsible for the support and services of avionics aftermarket products and services within the airline industry.

We are looking for an Operational Engineer to join our team as we grow our business and satisfy our customers. With extensive experience in software and hardware, our innovative solutions maximize the efficiency of aircraft and their crew. As part of a team, this US-based position is an essential element in the Americas strategy as we anticipate and execute the growth objectives within our region.

ESSENTIAL DUTIES / KEY AREAS OF RESPONSIBILITIES:

• Creates, defines, analyzes, and maintains overall System requirements of the Infrastructure between the Aviobook software and the customer’s systems.


• Review and maintain documentation and processes coupled and related towards the deployment process to ensure correct and efficient upgrades of customer related information systems.


• Responsible for working closely with the Operations team to analyze Infrastructural and technical requirements and execute defined tasks.


• Available to support and troubleshoot overall system installations and upgrades.


• Contributes to the support of the Aviobook software development teams by providing documentation and expertise when required.


• Must be able to evaluate internal and external documentation in order to gather knowledge and build upon the functionalities of Aviobook software and related integration elements.


• Available for third line support out of office hours for mission critical incidents on a non-frequent base.


• The Systems Engineer can be customer facing (mainly internal & to a lesser degree external), and he/she must be able to keep communication lines open and clear

  External customers are airlines and their internal teams as well as external entities include data suppliers such as Flight Planning Providers, Weather providers, etc.

  
  

  Internal customers include the Product Development Team, Integration Team and the Support Team. You will be part of the operations team.

  
  

Chorus Role(s):

Systems Engineer (SE)

Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language:

• Bachelor’s degree in a related field of study with minimum 5-8+ years of relevant work experience or Master’s degree in a related field of study with 4+ years of relevant work experience.


• A passion for software infrastructures and ability to meet changing deadlines, anticipate issues and engineer infrastructure solutions that meet end-user requirements.


• Strong teamwork skills. Empathetic and able to see the big picture while valuing opinions and input from customers and other team members.


• Strong communicator capable of clearly conveying ideas as well as listening and assimilating information from other sources.


• Experience with containers and container orchestration systems like docker and Kubernetes


• Experience with infrastructural cloud providers like AWS, Rackspace, Google Cloud, Azure


• Experience with operational automated roll-out processes like Ansible, etc.


• Experience with open source operating systems like Debian, Oracle Linux, etc.


• Understanding Enterprise infrastructure systems and knowing how to apply them is considered a plus


• Excellent written and verbal communication skills


• The Systems Engineer can be customer facing (mainly internal & to a lesser degree external), and he/she must be able to keep communication lines open and clear


• External customers are airlines and their internal teams as well as external entities include data suppliers such as Flight Planning Providers, Weather providers, etc.


• Internal customers include the Product Development Team, Integration Team and the Support Team. You will be part of the operations team.

Special Position Requirements

Schedule: A rotating schedule of 3 days of work, 3 days off will be required.  12 Hour shifts starting from 7am to 7pm.

Physical Environment: Hybrid work model available. Employee is required to work on-site in the Dallas office at least 2-days a week.

Travel:

• 3 weeks training in Belgium to start, twice (or more) a year traveling to Belgium


• Domestic and/or international travel will be required to support customers on site (level of travel varies and can be on short notice).


• Willing to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote team.

Customer visits will be required occasionally.

Personal or Company/Pool Vehicle Usage: Flights and/or vehicle will be provided for travel outside of the default assigned office. Travel to the office will be required once a week with own personal vehicle.

(The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required by management.)

Thales is an Equal Opportunity Employer.

This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.