Director, Distribution Compliance Strategy at Hilton in McLean, Virginia

Job Description:

The Global Distribution team plays a critical role in supporting the Global Sales Organization. Our DS Systems team creates automated solutions that aid in executing the retail compensation component of Hilton’s partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and key accounts globally. Global Distribution performs data capture, calculation, reconciliation, and payout of commissions on behalf of Hiltons’ 6400+ hotels globally.

What will I be doing?

We believe this to be an extraordinary opportunity to build your career working with major stakeholders while simultaneously creating your own space and impacting the industry. You will be responsible for the operationalization and support of Hilton Worldwide rate parity initiatives across the various approved third party, vendor, and customer contact points. This position will lead a team coordinating processes and identify enhancements associated with operating a fully effective Third Party Compliance Program and Rate Parity Lifecycle.

More specifically, you will:

Rate Parity Program

• Design, manage, and implement successful program launches by working closely with project teams and key partners at the corporate, regional, Brand, and Property levels


• Provide direction on hotel-level and above-property program requirements including program implementation and training processes


• Partner with global account teams and direct project resources to establish clear deliverables to meet the enterprise objectives


• Govern team and vendor processes, consult on optimal integration design, direct the development of key project plans, and negotiate and monitor the quality and the cost of services to support the program

Account Management, Education, and Support

• Lead all aspects of the development and delivery of all relevant communications


• Review and prioritize new development and enhancement requests based on level of effort and return on investment


• Surface, mitigate, and/or escalate issues related to training and integration activities


• Establish and enforce operating policies and procedures, standards, process documentation, and publications that are consistent across regions and improve the overall effectiveness of the department

Strategy and optimization

• Manage internal and external team activities and deadlines, support revenue driving initiatives, and develop automated reporting and analysis to optimize Hilton’s online distribution participation


• Drive strategic improvements and innovative change in the rate parity process


• Design and implement objective driven, analytically supported programs that use a wide range of strategies that are best suited for the deployment of digital-direct initiatives


• Develop, maintain, and optimize quality standards related to how hotel rates and products are displayed across the third party space


• Collaborate with internal partners to successfully develop and add new programs and oversee the launch of new initiatives

What are we looking for?

We believe success in this role will demonstrate itself through the following attributes and skills:

• Thought leadership: forward-thinking mentality with the ability to collaborate while advocating for new ideas


• Influencing: building trust and persuading others using data, research, and expertise


• Collaboration: building consensus, developing relationships, and demonstrating diplomacy with executives and partners


• Coaching: a strong passion for team member development and culture building


• Curiosity: a love for learning and extraordinary analytic and quantitative skill


• Problem-solving: an ability to resolve issues optimally and creatively, while maintaining a high level of flexibility, professionalism, and integrity


• Accountability: ownership of projects, results, and recommendations

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Eight (8) years of professional experience


• Three (3) years of team management experience (agency or client-side)


• Familiar with SEM or OTA bidding strategies (3P platforms or Smart Bidding)


• High proficiency with MS Excel, Word, PowerPoint, and Outlook


• Some experience with MS Access, VBA, and SQL


• Up to 45% of travel time

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• MS/MA/Master’s Degree


• Ten (10) years of professional experience


• Six (6) years of management experience


• Knowledge of Oracle Business Intelligence, Tableau, MicroStrategy, and/or Omniture

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.