Dura-Line Technical Support Specialist (Contract/Hybrid) in McAlester, OK at Dura-Line Corporation in McAlester, Oklahoma

Job Description:

At Dura-Line, we aspire to create a more connected world, because we believe every company, every community, every person deserves the chance to advance their lives through better access to high-speed broadband. We take pride in our state-of-the-art quality products and being recognized a key partner with all of the major telecommunications companies across the world. In one year, Dura-Line produced over 1.4 billion feet of digital network infrastructure. Dura-Line creates what connects us. Every time you pick up your cell phone, log into the internet, or use your i-anything, it's because our HDPE pathways protect that delicate string of glass called a fiber optic cable that carries everything from precious pictures of your puppy to the latest sports scores. Your safety, health, family, work, entertainment...your whole life; that's our connection.

Technical Support Specialist (Contract/Hybrid)

The position of Technical Support Specialist is responsible for the support of end user services for Dura-Line LLC, a division of Orbia, a $7B+ global organization. This is a hybrid role is based out of McAlester, OK and will be supporting our plants in Gainesville, TX & Mountain Grove, MO. Most of the support for the additional locations will be via remote tooling, however the position is expected to travel to nearby sites several times a week as required or as per agreed schedules with the IT manager.

The position will be required to work at a high level of independence, as it will report to the Global IT Services Manager in the USA. The ability to work without daily supervision and achieve results are therefore essential. The daily activities will include supporting the end users with their IT incidents and requests, including providing guidance on how to use IT applications.

This is a contract position for 6 months

The Technical Support Specialist will:

• Ensure that all IT systems within the locations are operating within normal service levels.
• Manage third party vendors, to ensure that they are delivering services as per agreed contracts.
• Work on special projects to deliver enhancements to the Dura-Line IT infrastructure.
• Ensure that the IT Service Management system is maintained and updated.
• Escalate issues to the Dura-Line Global IT support teams.
• Be able to troubleshoot issues with computer hardware and software
• Must be able to quickly learn new skills and technologies and work independently/autonomous
• Be able to plan and deliver results according to plan

Required Education and Qualifications:

• 3-5+ Years within an IT support role that is end user facing
• University Degree in the field of computer science or equivalent work experience
• Highly proficient in Microsoft Excel

Required Knowledge and Skills:

• Excellent IT troubleshooting skills
• Knowledge of managing Active Directory
• Knowledge of Microsoft products (Windows 7 & 10, Windows Server, MS Office Suite & Office 365)
• Knowledge of IT administrator processes and able to handle multiple tasks and urgent deadlines
• Knowledge of Apple MAC computers
• Understanding of networking, servers & telephony systems
• Understanding of managing Incidents and Requests via an ITSM platform
• Have experience deploying and managing computers in an enterprise environment, troubleshooting network, server, and telephony issues
• Self-motivated & results driven
• Strong organization skills, able to prioritize, execute tasks and make sound decisions with the ability to deliver on commitments
• Excellent communication skills in English

Desirable Experience or Knowledge:

• SAP End User GUI
• Virtual Server Management (VMWare or Hyper-V)
• Networking Solutions (Cisco, Cisco Meraki or FortiGate Firewalls)
• Experience with ERP (SAP) preferred, but we will train if needed
• Experience with Service Now preferred, but we will train if needed
• ServiceNow ITSM Platform
• Certification in ITIL Foundation over higher
• Experience of working in manufacturing environment

If this sounds like the perfect opportunity for you or someone you know, please apply directly on our website at https://www.duraline.com/about-us/careers/

We thank you for your interest & We look forward to hearing from you!

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All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both. Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.

Join Our Team: Dura-Line offers all its employees an exciting work environment and provides career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that represents our global customer base. Check out our products, history, and testimonials at www.duraline.com

Dura-Line is part of a community of companies, known as Orbia , bound together by a shared purpose: to advance life around the world. Orbia's business groups have a collective focus on insuring food security, reducing water scarcity, reinventing the future of cities and homes, connecting communities to data infrastructure, and expanding access to health and wellness with advanced materials. The business groups include Precision Agriculture, Building and Infrastructure, Fluor, Polymer Solutions, and Data Communications, which collectively pursue human centric solutions to global challenges.