Visitor Services Assistant, Full-Time at The Children's Museum of Indianapolis in Indianapolis, Indiana

Job Description:

OVERVIEW:
The Visitor Services/Security Assistant provides exceptional customer service and general security support to all guests and visitors of The Children’s Museum of Indianapolis. The full-time Assistant is responsible for greeting, engaging, assisting and accommodating a positive service experience at designated customer touch-points throughout the museum building and campus. The incumbent works during public hours, Infozone (library) hours and afterhours events. The VS/Security Assistant, as part of the front-line services team, upholds the museum’s exceptional customer service standards of safety, courtesy, show, cleanliness and efficiency.

The Children’s Museum is fiercely devoted to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. Together we are building and sustaining an inclusive culture that encourages, supports, and celebrates differences. 

REPORTS TO:
Visitor Relations Operations Manager

ESSENTIAL RESPONSIBILITIES:
1. Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive professional demeanor to all he/she intersects with.
2. Represents the VS and Security team through the execution of job duties and post assignments, such as garage greeter, cross walk, school arrival, parking assistant, Welcome Center check-in, Welcome Center greeting assistance, coat check, entry gates, and lower level ticket booth.
3. Facilitates and controls the operations of the Museum Carousel by emceeing rides and ensuring that all safety standards are maintained with regards to visitors.
4. Ensures visitor and campus security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance (CPR/AED, fire extinguishers and evacuation/relocation),and reuniting lost children and adults.
5. Proactively seeks up-to-date information to remain knowledgeable of museum daily operations and activities, way-finding and emergency protocols.
6. Welcomes and orients guests and proactively promotes daily museum events, programming, and the sale of memberships.
7. Uses Siriusware software to record admission tickets and member attendance, provide theater tickets and conduct sales at coat check/stroller rental. Balances cash drawer at coat check and strictly follows cash handling procedures. Follows museum defined data entry standards.
8. Demonstrates good judgment in dealing with customer recovery situations. Recognizes and reports visitor trends.
9. Participates in opening day performances and wears costume pieces as part of uniform to promote exhibits and marketing strategies.
10. Maintains a solid attendance record and adhere to the Standards and Expectations manual at all times.

REQUIREMENTS:
1. GED or high school diploma.
2. One (1) year of proven experience in customer service and knowledge of security and emergency protocols.
3. CPR / AED certified or have the ability to be certified in 6 months.
4. Must have a valid driver's license.
5. Must enjoy constant interaction with people and have the ability to communicate effectively and in a positive manner, even under high-stress situations.
6. Technology literacy; must possess data entry skills and the ability to handle and reconcile cash.
7. Professionalism, and the capacity to maintain a positive working relationship with a large team of diverse staff and volunteers.
8. Must be able to work weekends and available on holidays and evening shifts.
9. Must be able to stand for long periods of time and work outside in all weather conditions.

*Special consideration given to those applicants who are multi-lingual.

ADA REQUIREMENTS:
1. Must be able to review daily handouts and email communication. Must be able to interface with computer monitor screen.
2. Must be able to communicate via telephone, one-on-one conversations and public presentations.
3. Must be able to handle moderate keyboard and calculator use for administering ticket sales and moderate paperwork processing.
4. Requires the ability to kneel, sit or stand for extended periods of time. Must be able to personally adeptly navigate the museum’s 450,000+ square ft. building and campus. Must be able to assist visitors in doing so, as well.
5. Must be able lift up to 30 lbs,; work outside in all weather conditions and tolerate dust in the indoor environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Salary: