Clinical Care Coordinator at Gentiva in Mooresville, North Carolina

Job Description:

Our Company

Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Overview

We are looking for a Clinical Care Coordinator to join our team. This position will directly report to the Director Contact Center and is responsible for being highly knowledgeable regarding post-acute levels of care, and an expert regarding Gentiva services including home health, hospice, and palliative care.

• Makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data.


• Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.


• Able to navigate healthcare options, care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.

• Associate degree required. Bachelor's degree preferred


• Registered Nurse with professional licensure in a compact state preferred. May be required to obtain licensure in additional states as dictated by business needs.


• Minimum of 3 years' post-acute experience. Home Care and hospice experience preferred


• Nursing background working across multiple areas of post-acute care.


• INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.


• Excellent analytical and problem-solving skills.


• Ability to learn and master information related to locations and services of client.


• Outstanding computer skills.


• Good time management skills


• Good working knowledge of home health, hospice and palliative care services


• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO


• Competitive Salaries


• Mileage Reimbursement


• Professional growth and development opportunities

• Employee must meet minimum requirements to be eligible for benefits


• Where applicable, employee must meet stage specific requirements


• We are proud to be an EEO employer


• We maintain a drug-free workplace

Gentiva