Caesars Rewards & Cashier Supervisor (Harrah's Nebraska) at Caesars Entertainment in Columbus, Nebraska

Job Description:

JOB SUMMARY:

Responsible for the date to day operations of Caesars Rewards Cashiering functions for Harrah's or Horseshoe Council Bluffs ensuring the highest standard of customer service, accuracy and protection of assets.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Caesars Rewards Cashiers, Caesars Rewards Cashier Leads, Vault Lead

KEY JOB FUNCTIONS :

• Supervises Caesars Rewards Cashiers and Vault Leads for assigned shift creating a differentiated service experience and ensuring optimum performance of all.
• Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Builds guest relations through visibility to guest, solicitating/requesting feedback, resolves guest complaints appropriately and professionally.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of the department
• Exhibits sound decision making with emphasis on motivating team and maintaining high morale.
• Supports team members in communicating and executing on components of Caesars Rewards program (Caesars Entertainment loyalty program) to existing and new customers.
• Reviews player screens and issues complimentaries in accordance with established policies and procedures.
• Assists team members in replacement of lost cards for guests and distribution of monies accurately to guests via check cashing, cash advances, conversion of coins, exchange foreign currency, and gaming chips into currency for gaming guests.
• Accurately completes all cashier paperwork.
• Knowledgeable of paid in/out policies and procedures.
• Understands AML and accurately log all transactions that meet AML requirements.
• Accurately processes Fast Cash ticket redemptions.
• Supervisory accountability for all team members for day to day operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Implements training programs, establishes methods, procedures and safety guidelines required to maintain desired standards, and high quality service, then monitors results through inspection. Makes changes if necessary to maintain end result. Provide continuous positive coaching for development of employees.
• Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.
• Adheres to departmental, company, regulator, and internal control policies.
• Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• 2 years progressively more challenging role in cash handling role or casino operations; prefer leadership experience.

QUALIFICATIONS:

• Strong interpersonal communication and customer service skills.
• Strong written and verbal skills required. Ability to print and write legibly. Must be fluent and literate in English.
• Previous computer skills preferred such as Word and Excel.
• Attention to detail.
• Ability to work independently.
• Willing to work varied shift/days off as well as weekends and holidays.
• Maintains positive communication with co-workers on all levels and works as a team.
• Must be physically mobile with reasonable accommodations, including the ability carry up to 25 pounds, and push/pull up to 100 pounds. Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area. Must be able to stand and walk for entire shift.

WORK ENVIRONMENT :

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be able to work in a fast paced environment.
• Listens and responds to visual and aural cues.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Responsible for the date to day operations of Caesars Rewards Cashiering functions for Harrah's or Horseshoe Council Bluffs ensuring the highest standard of customer service, accuracy and protection of assets.