Onsite Service Engineer - Phoenix at Illumina, Inc. in San Diego, California

Posted in General Business 12 days ago.

Type: Full-Time

Job Description:

Position Summary:

The Onsite Service Engineer position will provide on-site customer product support for Illumina's products.

Residency in greater Phoenix, AZ area preferred.


  • Install, upgrade, repair, and maintain instrument systems in defined territory.

  • Troubleshoot and repair system problems.

  • Submit service reports, expense reports, and "Bug" reports in a timely manner.

  • Enter work performed in the service database in a timely manner.

  • Maintain accurate service spares inventory.

  • Revise/review SOPs.

  • Demonstrated ability to align optical systems.

Listed responsibilities are an essential, but not an exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.


  • Travel required up to 25%.

  • Must be highly motivated and have strong problem solving ability.

  • Excellent verbal and written communications skills.

  • Must have good technical writing abilities.

  • Must be able to work independently and as a team player.

  • Computer experience and literacy a must.

  • Working knowledge of Visio a plus.

  • Must be flexible in working hours as this position may require customer support during non-regular business hours.

  • Demonstrated account management skills

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.


Typically requires 2-5 years of related experiences and a Bachelor's Degree in Electrical/Electronics Engineering, Mechanical Engineering, related degree; Or applicable military experience; or equivalent

The estimated base salary range for this role based in the United States of America is: $72,000 - $108,000. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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