Systems Engineer at McNaughton-McKay Electric Co. in Madison Heights, Michigan

Job Description:

McNaughton-McKay Electric Co.

Job Description

Title: Systems Engineer

Department:Engineering

General Summary:

To be one of the engineering representatives within McNaughton-McKay to work with Sales and vendors in the development of marketing and support activities for assigned product technologies.

Pre-Sale Responsibilities:

1.An engineering contact within McNaughton-McKay responsible for the sales support of assigned product technologies.

2.Develops relationships with Sales and the decision-makers within the identified strategic accounts.

3.Monitors the application and business trends implemented at the identified strategic accounts.

4.Develops a marketing strategy with Sales to promote the sales of assigned product technologies at the identified strategic accounts.

5.Develops assigned product technologies solutions that address the application trends at the identified strategic accounts.

6.Utilizes customer relationships and documented activities to leverage the value-add activities provided to the identified strategic accounts.

7.Establishes business relationships with vendors of assigned product technologies as the technical liaison for customer sales and support.

8.Assists in the development of vendor contracts and agreements with vendors of assigned product technologies.

Post-Sale Responsibilities:

1.Manages the availability and the identified strategic account requirements for the assigned product technologies.

2.Manages the availability and the Services and Solutions (SaS) team requirements for the assigned product technologies.

3.Trains the Inside Sales and technical support personnel on the assigned product technologies.

4.Educates and supports the Sales staff on the assigned technology products.

5.Develops and maintains the information and support infrastructure required for the assigned product technologies. (Intranet, Passport, Tech. Support, etc.)

Service Responsibilities:

1.Qualifies the level of assistance provided to customers with product and integration issues.

2.Creates the required service procedures to support the assigned product technologies.

3.Develops the vendor service/support strategies for the assigned product technologies.

Knowledge/Skills/Abilities:

1.Bachelor of Science degree or equivalent experience.

2.Product knowledge of assigned product technologies.

3.Thorough knowledge of strategic customer applications.

4.Good relationship with the vendors of assigned technologies.

5.Proven analytical, organizational and communication skills.

Reporting Relationships:

Reports To: Engineering Supervisor

Direct Reports: None

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.

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