THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.
VALUES | TRIBE
TEAMWORK. Collaborating to create a meaningful OnePeak experience
RESPECT. Listening without judgment and communicating with positive intent
INFORMED. Communicating, educating, and owning essential information
BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
EXCELLENCE. Boldly expecting the best and being empowered to deliver
Be Healthy. Be Happy.
At OnePeak Medical, whether we're caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared towards optimal health and well-being. You'll join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.
This position will assist in covering a variety of positions throughout the office as trained and coordinated with management/administration. This includes covering lunches or shifts days as needed or regularly for one or more of the following roles:
Medical Assistant/Phlebotomist:
Work and/or fill as a medical assistant for the selected provider(s)
Train to cover all areas within the office, including lab and front desk as needed
Room patients and taking accurate vital signs, history, and review of systems
Prepare, clean and maintain exam, lab and treatment rooms- including setting up for procedures, cleaning up, and autoclaving instruments
Assists with all aspects of chart entry into the patient's medical record
Chart prepping of notes prior to provider and lab visits and collection of lab reports
Confers with the provider prior to the patient visit with any incomplete orders or labs
Assists with starting chart note and scribing of notes provided by provider after each patient visit
Injections, lab draws, therapeutic phlebotomy, and IV therapy as needed with proper training
Calling and emailing lab and procedure test results
Assists Medical Providers with their "Inbox" and Rx refills/faxes in a timely manner
Collection lab reports to go with each chart prepped
Conferring with the provider prior to the patient visit about any incomplete orders or labs
Front Desk:
Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones and data entry
Provide information to clinic callers according to clinic Policies and Procedures, transfer calls as needed, and work with central reception to ensure adequate phone coverage at all times
Welcome and greet patients/clients/visitors in a manner that is helpful and friendly, determine the purpose of the visit and direct to the appropriate person or department
Schedule patient appointments based on a predetermined appointment arrangement that will allow the clinic to serve an adequate number of patients as established by grant requirements
When scheduling appointments, always verify patient information current and correct patient information. If changes are made, inform patients of any documentation that will be required
Adhere to all clinic policies on safety and security by maintaining restricted areas, safeguarding key-less entry codes and computer system passwords with strict confidentiality
Inform patients of any existing balances noted in the email daily email from the Billing Department or noted in computer and request patient payment
Call patients daily to confirm next day's appointments
Verify method of payment (insurance or cash pay) is correct in EHR and update if incorrect
Perform End of Day Responsibilities (i.e. EOD report to billing and the EOD email to upper management, batching, balancing register, etc.)
Other:
Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed
Attend scheduled department and clinical meetings
Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook
Perform all duties to support successful EHR/EPM maintenance and implementation
Flexibility to attend out of town training necessary for the position
Additional responsibilities as needed by and in support of OnePeak Medical
REQUIRED KNOWLEDGE/SKILLS:
High school graduate degree or equivalent,required
1+ years of experience in a comparable healthcare setting - required
Current BLS and/or CPR/AED Certification - required
Recent front desk reception or scheduling experience in a medical office - preferred
Medical billing & insurance payor knowledge - preferred
Certification in phlebotomy - preferred
CMA certification preferred - preferred
Nutrition therapy or CPT certification - preferred