General Manager – DCA Reagan National Airport – Full Time at Smarte Carte in Arlington, Virginia

Job Description:

GENERAL MANAGER – DCA REAGAN NATIONAL AIRPORT – FULL TIME

$50000 - $60000 / year

Full benefits; bonus eligible 

BENEFITS:

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More!

 

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden and Singapore. 

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint. 

 

POSITION SUMMARY

The General Manager directs all airport operations by building and developing a strong team of front line general, assistant general and terminal managers, and support staff.  The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity.  The GM is responsible for the airports P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment. 

 

KEY RESPONSIBILITIES

• Overall responsibility for location P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.


• Lead the operations of the location.


• Ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.


• Develop new business opportunities; e.g. airport services, other vending opportunities.


• Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.


• Responsible for cash collection, and service and maintenance of equipment


• Additional duties as assigned by management - will include the care of malls, Planet Fitness locations and USPS in the general area.


• Able to travel approximately 25% locally to assigned locations, and 5% externally for trainings and installations.

 

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.


• Demonstrated successful P&L management.


• Minimum of 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.
  
  

EDUCATION

• Bachelor or Associates degree in a related field preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Possess strategic leadership, planning and thinking skills and value chain mind-set.


• Demonstrated success working in a cross-functional team environment.


• Ability to successfully manage the institutional complexity within assigned airports.


• Demonstrated business acumen as defined by a proven track record of success in an operational environment.


• Must demonstrate experience and ability to lead large scale process improvement with measurable impact to financial and/or performance metrics.


• Ability to forge positive relationships with external constituents e.g. customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities.


• Excellent verbal and written communication skills.


• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.


• Organized and able to manage multiple priorities effectively.


• Proficient knowledge of Microsoft Office/Suite.

 

LEADERSHIP CHARACTERISTICS

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and ability to translate strategic priorities into that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• 
  Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Able to articulate what a successful culture looks like and develop a detailed roadmap for building that culture.


• 
  Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.


• 
  Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.


• 
  Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.


• 
  Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.


• 
  Ethics: Highest level of professional integrity and honesty as well as personal credibility.

 

LICENSES & CERTIFICATIONS

• Driver’s License required


• Ability to obtain Airport Badge required


• Ability to obtain USPS badge required

 

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)


• Lift 40 lbs. to waist height


• Push/pull 75-100 lbs.; move up to 15 carts simultaneously

Experience

Required

• 3 year(s): Direct management


• 3 year(s): Working in an Operations function

Education

Preferred

• Bachelors or better


• Associates or better

Licenses & Certifications

Required

• Drivers License


• Airport Badge

Skills

Required

• Multitasking


• Conflict Resolution


• Coaching


• Computer


• Collaboration


• Flexibility


• Data Analysis


• Prioritizing


• Customer Service


• Time Management


• Problem Solving


• People Management


• Communication

Preferred

• Strategic Planning


• Reporting


• Strategic Thinking


• Decision Making

Behaviors

Required

• Team Player: Works well as a member of a group


• Leader: Inspires teammates to follow them

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest


• Thought Provoking: Capable of making others think deeply on a subject

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Preferred

• Financial: Inspired to perform well by monetary reimbursement


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description

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