Customer Service Associate- PT at Ocean State Job Lot in North Kingstown, Rhode Island

Job Description:

POSITION SUMMARY:

The Customer Service Associate - PT role is responsible for handling retail store associate and customer service issues from inception to resolution on a part-time basis. This role has electronic contact with departments across the company and works with a team, under the direction of the Customer Service Supervisor, to provide exceptional customer service to all retail store associates and customers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy.




• Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Service Supervisor as needed.




• Maintain up-to-date understanding of Company policies and procedures.




• Capture and report all customer contacts using a software application.

Requirements 

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school degree or equivalent is required.




• Associate’s or Bachelor’s degree in a related field is preferred.




• Prior retail customer service experience is preferred.




• Proficient in Salesforce platform and Google (i.e. Sites, Slides, Drive, Docs, Sheets).

ATTRIBUTES:

• Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.




• Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client. 




• Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.




• Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. 




• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

 

WORK ENVIRONMENT:

• Work primarily in a climate controlled environment with minimal safety/health hazard potential.




• Sedentary, and frequent near vision use for reading and computer use.




• Reasonable accommodations may be made to enable individuals with disabilities to
  perform essential functions.

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position.  Leadership has the right to revise this job description at any time.  The job description is not a contract, either express or implied.  You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Store Operations

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