Senior Manager, PMO at Medline Industries, Inc. in LIBERTYVILLE, Illinois

Job Description:

Here is a great opportunity to join a great company! Medline Industries has enjoyed DOUBLE DIGIT GROWTH for 55 of the past 56 years! We've again been named to the Chicago Tribune's Top Workplaces, and we're again on the list of Becker's Great Places to Work in Healthcare.

Summary

The role of the Senior Manager, PMO will lead a team of 8-12 I/S team members (program managers, project managers, and scrum masters) in extending value through our IT projects and delivery services at Medline. The Senior Manager will support our team in deploying project/program management practices, governance standards, processes, and metrics, ensuring projects/programs are defined, scheduled, tracked and communicated in a consistent and effective manner. This is a hybrid role (2X a week) with the office being in Libertyville, IL.

This Senior Manager will report to the Director of the PMO as we continue to expand our leadership team. This leader will lead and manage critical delivery operations within the PMO and Medline including:
• The Information Services (I/S) "Portfolio" - Ownership of the active projects, intake, roadmaps for all the work within this portfolio. These are typically IT-funded and led projects (as opposed to "business"-funded or led projects). This manager will take point on the key leadership relationships, escalations, planning and overall customer satisfaction for this portfolio.
• Key PMO Process leadership - To support our operating plan and continue our mission to drive more value out of our delivery services, this leadership position will own key processes such as I/S Resource Capacity management, Internal Chargeback management, offshore delivery alignment, and potentially other delivery processes and governance strategies.

Responsibilities

• Serves as direct manager to 8-12 project managers and scrum masters who lead delivery within portfolios tied to business units at Medline.
• Directs, coaches, and mentors staff in areas of responsibility, including program management tools and techniques.
• Participates in department personnel strategies - recruiting, retention, hiring, performance coaching, corrective action, and career development.
• Provides escalation support for project delivery issues.
• Provides oversight of project portfolios, including assessment of cross-project risk and resource conflicts.
• Works with PMO Director to optimize Medline's project delivery strategy including improving how we track and manage project capacity and project demand.
• Provides leadership with internal IS process and business sponsors on prioritization of projects, participates in continuous improvement efforts to gather requests, implement actionable plans, and set expectations.
• Participates in long range planning, helps identify gaps in resource and skill needs.
• Provides guidance and input to Project Managers in all components of projects, including project resource/staffing options, balancing critical internal resources across projects and facilitating external sourcing where needed.
• Recognizes need for process changes within department, provides leadership and effectively drives process change efforts; incorporates effective change and risk management controls.
• Drives standards and methodologies across all types of activities and teams as they relate to project/program management; ensures methodologies promote quality deliverables in an efficient, cost-effective manner.
• Stays current with variety of approaches used in the industry. Facilitates the tailoring of new methodologies to the environment as needed.

Position Preferences

Formal Education & Certification
• Bachelor's Degree required; Master's Degree preferred.

Knowledge & Experience
• 12 years of progressive project management experience.
• 3 years of managerial experience leading a PMO team of project and program managers
• Deep project/program planning and implementation background; demonstrated success delivering major/mission critical projects, including all aspects of process development and execution.
• Demonstrated IT leadership skills with heavy PMO interaction.
• Experience leading teams through change. Strong familiarity and experience (preferred) transforming organizations from waterfall to agile delivery.
• Demonstrated skill implementing process improvement efforts.
• Experience measuring and governing key PM processes (e.g., project life cycle, portfolio management)
• Demonstrated experience successfully leading a team of Project Managers; demonstrated ability to discern talent and proactively manage and mentor professional staff.
• Strong understanding of project financials, chargebacks, etc.
• Experience or expertise with SharePoint, Excel and Jira.
• Experience collaborating Senior Business stakeholders, Executive Leaders in a highly evolving, rapid-moving organization
• Demonstrated experience to lead through constantly shifting scope, budgets, and priorities.

Personal Attributes
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities; innovative problem solver.
• Change agent; strong leader during times of change.
• Ability to quickly obtain a high level of understanding of Medline's business areas' processes and systems.
• Ability to succeed in an environment without robust process structures.
• Ability to effectively assess the communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Persuasive, encouraging, and inspiring.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and multiple departments.
• Ability to bring project to successful completion through political sensitivity.
• Demonstrated ability to interact and communicate effectively, verbally and in writing, with all levels of the organization; facilitates consensus building across department on direction and approach for PMO.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Maintain professional demeanor at all times; follows Medline's code of ethics and other corporate policies.

More About Medline:
Medline is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing more than 550,000 products that serve the entire continuum of care. Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies and retail outlets.

Founded in 1910, Medline has grown from a small manufacturer of aprons, surgical gowns and uniforms to a thriving $20 billion global enterprise because of our dedicated people, entrepreneurial spirit and honest values.

Again named one of the country's "Best and Brightest Companies to Work For," and once again named to Chicago Tribune's Top Workplaces, Medline has experienced fifty-plus years of consecutive annual growth, and is headquartered in Northfield, IL.