Housekeeping Supervisor- Full Time (Harrah's Atlantic City) at Caesars Entertainment in Atlantic City, New Jersey

Job Description:

• Trains and supervises Housekeeping staff to ensure the highest safety, room quality and productivity standards
• Ensures proper training in MSDS and OSHA requirements
• Appropriately schedules staff according to hotel occupancy, taking into consideration scheduled arrivals, departures and groups
• Prepares and distributes daily job duty assignments
• Clearly communicates established departmental service and performance standards; motivates, monitors, coaches and develops individual performance to successfully achieve standards
• Effectively communicates service breakdowns, daily plans and other pertinent information to each shift, using team meetings, e-mail, information boards and other approved communication vehicles
• Provides End of Shift Report and other updates at the completion of shift; reviews & acts accordingly on updates received at the beginning of shift
• Conducts daily random visual inspections of guest rooms and public areas of hotel towers to ensure cleanliness and appearance standards are maintained
• Responsible for the signing in and out of all keys, according to established procedure
• Coordinates with Facilities to ensure prompt resolution of any reported deficiencies
• Inspects rooms and public areas of hotel towers, ensuring highest level of cleanliness standards, prior to VIP arrivals
• Immediately reports any safety concerns to management
• Responds to and handles any guest issues, resolving to 100% guest satisfaction
• Oversees and expedites special requests from the Front Desk
• Interviews applicants and makes employment offers
• Ensures fair treatment according to company policy and relevant collective bargaining agreement
• Executes and issues notices of disciplinary action when appropriate
• Responsible for timely staff evaluations
• Responsible for staff and volume analysis and other reporting requirements
• Completes special assignments as requested

EDUCATION and/or EXPERIENCE:

Bachelor's degree preferred. Previous housekeeping experience required; supervisory experience preferred. Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines preferred. Experience with linen inventory control preferred.

QUALIFICATIONS:

• Strong oral and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational, team building and problem-solving skills
• Proficiency in the use of Microsoft Office Suite
• Ability to converse, read and write in English required; additional languages helpful

WORK ENVIRONMENT :

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

I

Disclai mer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

••

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Bally's Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Bally's, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests and over 55 million loyal, Caesars Rewards customers exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

FULL TIME