Engineer II, EUC at carmax in Richmond, Virginia

Job Description:

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238


CarMax, the way your career should be!
The Engineer II position is responsible for performing engineering duties of enterprise client management systems and/or performs analytical, technical and administrative work in the planning, design and execution of various projects. This position is responsible for driving associate experience through technology while maintaining the security and integrity of personal computers and mobile devices throughout the enterprise.


This position acts as a consultant with end users to recommend the types of hardware and software required. Implements solutions and policies to fulfill requirements or selects appropriate off-the-shelf hardware/software and modifies to suit business needs.


This position performs research, analysis, design, testing and installation of hardware and software which includes evaluation of the latest hardware and software technologies. This position prepares status reports, purchase orders for equipment and resources.


PRIMARY DUTIES AND RESPONSIBILTIES:
•Works closely with peers to continuously evolve Workforce Technology strategies
•Maintain an awareness for changes of technology and/or industry best practices
•Lead small-medium scale project efforts following prioritized based objectives
•Responsible for implementation and administration of virtual desktop solutions
•Evaluate platform performance; recommend and deliver improvements to increase productivity and reduce cost
•Plan, coordinate and execute change management activities
•Act as an escalation point for unsolved Tier III incidents and request
§Document processes, procedures, and knowledge articles
§Enterprise administration of endpoint security and management utilities including by not limited to mobile devices


Additional Responsibilities
§Limited on-call rotation as scheduled
§Limited Travel required


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


§Demonstrates strong interpersonal and customer service skills.
§Ability to present alternative solutions to management
§Effectively gather and present performance metrics and benchmarks for system resolutions and enhancements
§Knowledgeable in enterprise endpoint life-cycle management
§Exhibits strong analytical, troubleshooting and problem-solving skills
§Effectively manage small-medium projects
§Effectively estimate the effort and duration to accomplish required tasks
§Strong organizational skills with the ability to manage priorities and workflow
§Excellent written and verbal communication skills
§Passionate about technology
§Innovative; considers future capabilities within the solutioning process
§Influence and communicate effectively with Technology associates
§Consistently conveys a professional and positive image
§Consistently executes in presenting one's thoughts and ideas in an organized manner
§Consistently executes in documenting findings and solutions that address business needs


EDUCATION and/or EXPERIENCE:


Years of experience
• 3-5 years' experience within the Technology industry, required
• Education preference
• 4-year degree in Technology related course of study or
• equivalent work-related experience


Computer skills Functional knowledge of PC and mobile device technologies and networks but not limited to:
• iOS, MacOS, Android, Windows operating systems, (Windows 10 or newer systems)
• Virtual Machines
• Peripheral equipment (printers, scanners)
• McAfee/Bit locker
• Microsoft O365 Products
• Group policy
• WSUS
• SCCM/Intune
• EMM/MDM experience


Preferred Certifications, Accomplishments, etc. within a Technology environment
• Knowledge of Agile methodologies
• Microsoft OS upgrades
• EMM/MDM implementations



About CarMax



CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.


Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.


CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.


Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.