AEG Vision (or "AEG") is building a market-leading group of full-scope optometry practices through the acquisition of regional eyecare groups and independent optometry practices. AEG maintains the local brand, practice staff, store associates, and patients of its acquisitions -- while investing in medical equipment, technology, infrastructure, and the team in order to elevate the patient experience. AEG's core purpose is to "improve the health of our community by helping our neighbors see better and look their best, one patient at a time". We are assembling a team of experienced industry professionals to help build AEG into the best place to work and have an outstanding patient experience.
About the Job
Assume responsibility for performing assigned Call Center and related support functions. Duties & Responsibilities * Schedules Lasik consults * Perform recall, calling all overdue/current patients to schedule * Maintains tracking sheet while doing recall 09 out patients * Perform follow-up calls for "missed appointments" during call times * Reschedule all No-show patients from prior day service * Performs all reschedule days all locations * Update returned cards * Delivers mail/runs mail through postage meter * Performs non-updated recall for all locations * Pre-appoints actively for all locations * Reminder Calls 2week, 3day, day before call/text /email * Live Chat all locations * Forecasting forward for all locations scheduling needs * Email communication to offices for all patient needs (PS, Tech, Optical) * Checks Info email multiple times daily for all patient appointment requests/confirmations * Pulls in all appointment web requests for all locations daily * Works cancelation report daily * Checks wait list for assigned locations daily * Answer all incoming calls * Adds any scheduling templates for doctors per location per DM request (Manager & Lead only) * Checks daily VM for any overnight messages
High School or equivalent * Ability to produce quality and professional written correspondence with customer's * Ability to demonstrate and perform basic math * Customer service orientation * Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers * Commitment to providing resolution to customer issues on the first contact * Strong English comprehension and a good command of grammar